Jessica V.
Yelp
How pet friendly ARE you? Dog-owners may want to think twice...I just returned to Moose Hotel after having just been there two weeks ago. I brought my dog last time, as they boast their "pet friendly" perks. I called ahead, let staff know, and they added a $20 pet fee to the room. I had no issue whatsoever the first time I visited. This second time, however...what a headache. Moose did not disappoint in the problem department. . And hell, it ain't cheap honey.
After check in at 2pm, while out at Lake Louise for a few hours, I received a call that my "dog is barking."Usually we will bring him for a hike, but he's older so we left him to rest while we did a tougher hike. Nevertheless, we were told to come back asap. And transparency here...he might bark for 10 minutes in a new place, but then we are good to go.
After returning, I was then told I "was not allowed to leave my pet unattended in the room."
Huh??? This meant no dinners out, no errands run, no spa moment--nothing. Things I was never told on the phone when I spoke to the hotel manager upon making my reservation. Now--let me be clear--I travel for work, and bring my dog with me and I've never once had a problem at any dog-friendly hotel. In fact, I'm in Calgary working for the past two months, staying in a hotel. Not one problem arose. You'd think Moose in Banff (that charged us $900 a night) would have been more accommodating. Especially with their "pet friendly suites". What a crock.
Anyhow, let's get back on track. We head back from Lake Louise; no problem. Get to the room, no barking is happening. So we try to make a new plan for the afternoon. And guess what?? Telephone rings. It's the front desk AGAIN.
"We have a noise complaint. Your dog is barking."
Well, this was impossible, as I was sitting in the hotel room with my dog, watching him nap.
Now you're starting to test my patience. I can only imagine what parents crying babies must deal with. Or do they have a policy for babies, too?
Needless to say, staff was completely unhelpful in making our experience a happy one. Again, if you boast yourselves as a dog-friendly hotel, put your money where your mouth is. And do NOT throw a "pet policy" at me when I'm already checked in, especially when you never mentioned anything upon my initial phone call to you. It's unprofessional, poor form. You tell me I need to hire a sitter while I go to dinner? You must be joking. He's a dog. He's 10 years old. He's 25 pounds.
Oh and if you want to laugh, Moose staff were SO KIND to tell us we were "allowed" to use the hot tub and leave our dog in the room. WOW, how special.
It's really a cute hotel, overpriced as shit, certainly not a place I'd return to for the 5 headaches they caused.
Woof.