Moose Hotel & Suites

Hotel · Banff

Moose Hotel & Suites

Hotel · Banff
345 Banff Ave, Banff, AB T1L 1H8, Canada

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Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null
Moose Hotel & Suites by null

Highlights

Rooftop hot pools, spa, gym, Italian restaurant, & suites  

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345 Banff Ave, Banff, AB T1L 1H8, Canada Get directions

moosehotelandsuites.com
@moosehotelandsuites

$$$

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345 Banff Ave, Banff, AB T1L 1H8, Canada Get directions

+1 403 760 8570
moosehotelandsuites.com
@moosehotelandsuites

$$$

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Last updated

Aug 19, 2025

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Karen Ann

Google
Met my family here to celebrate my 70th birthday. Terrific experience! Warmly greeted upon arrival, check in was quick, room were clean and spacious. Location was perfect! Easy to walk to everything we needed/wanted. Every staff member was welcoming & pleasant throughout our staff. My only issue was the outdoor pool is being renovated, then the indoor pool was closed-not sure why. I highly recommend this hotel.

Melody Daley

Google
We enjoyed our stay very much. We felt the hotel was soooo well located in the heart of Banff with the public transit stop right out from the hotel and incredible views. I would definitely stay here again! Two small things however (which are actually big things after a very long day of hiking and sore muscles), our shower in room 220 only did extremely burning hot or glacial cold. No matter how tiny we tried to adjust the faucet we simply could not shower. It was painful! Also, the rooftop hot tub has magnificent views but it’s under construction and the slate tiles are all loose and extremely dangerous. Someone is going to hurt themselves badly on those tiles so be cautious. Also there are no rules about cell phones posted by the spa and I had a man from Texas loudly on his phone doing stressful business while I was trying to relax for an entire hour. Not fun. Nor relaxing. People on vacation are paying to relax and get away from noise and tech and stress. Cell phones shouldn’t be allowed in the relaxing areas. Otherwise amazing staff and beautiful hotel!

Hira Rashid

Google
This is a beautiful cottage style hotel right in the town of Banff. We were able to walk all over the town without any issue. Stayed in their family suite that had a bedroom with two very comfortable queen beds and a sofa bed in the common area ( not so comfortable) and a balcony facing the courtyard . There was a loaded kitchenette with microwave, refrigerator, sink, coffee machine, electric kettle, plates, glasses, mugs, utensils, etc which was very helpful with the kids. The Staff was very welcoming and helpful. The hotel offered a lot of amenities however the best feature was the laundry room with two washers and two dryers that cost $2 each.

Alo

Google
⭐️⭐️⭐️⭐️⭐️ Our stay at The Moose Hotel in Banff was absolutely perfect! The location is unbeatable—right in the heart of town, with incredible views of the mountains and easy access to shops, restaurants, and trails. The staff was warm, welcoming, and attentive throughout our entire stay. Our room was spotless, cozy, and beautifully decorated, with everything we needed to feel comfortable and relaxed. We especially loved the rooftop hot pools—such a unique and peaceful experience with amazing views! We had an unforgettable time and can’t wait to return. Highly recommend The Moose Hotel to anyone visiting Banff!
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Anusha D.

Yelp
Stayed at this hotel with my husband on my trip to Banff for 3 nights in October. It's value for money because you are basically living in the main area having all the great restaurants, bars and shops. Everything is pretty much 2-3 mins walk. The suites are great, having a fireplace, tv and couch in the sitting area with a small dining table on the side. The room is equipped with a microwave, refrigerator and kitchen utilities. The bedroom is decent in terms of space. The bed is super comfortable and I get the best sleep during my stay. The bathroom is clean and modern. Loved the foaming hand wash as well as the body wash. The check-in area is awesome with real wood burning fireplace throughout the day. We reached around 3 pm so we had to wait a little as the check in was at 4 pm. There is onsite restaurant named Pacini which is good to have breakfast. Overall had a pleasant stay! I would definitely recommend this place!
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Brett N.

Yelp
Why 4 stars? Because our experience here was really enjoyable. --- --- --- Not that we will be coming to Banff on any kind of regular basis, but it would feel weird to come back here and not stay at this hotel. We actually chose it because of the great reviews, and the fact that we had a golden retriever named Moose who went to puppy heaven last year, so there was an extra sentimental driver at play here. The location is pretty prime. We were tempted to stay at the Fairmont, but while the Fairmont is amazing to look at, it's a substantial walk to get into Downtown Banff. We were very happy with our decision. My only real complaint are the pillows. They are soft and lumpy. I understand pillows are very personal to everyone's own preferences, but my preferences are firmly in the firm pillow camp. The only silver lining to the end of a Banff vacation is to return home to your own bed (and pillows). The bed itself was great. The shower was pretty awesome. The heated pools and sauna on the fourth floor were amazing. There was also a water refill station up there, which we took advantage of many times. We had to move rooms for a reason that's not important. But the bottom line is that the employees who helped us with that transition could not have been more amazing. And the second room ended up being a suite, which we didn't need, but it was super nice. It even included a fireplace, which we also didn't need, but it was nice to look at. Parking under the building was very easy, and most importantly, free. To cap off the experience, we purchased a plush Moose for our son and to help cherish the memory of our beloved pup.
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Remy H.

Yelp
Overall a great hotel located very close to downtown area! Was really easy to walk to restaurants and shops. There's a grocery store on the block next to the hotel too. Staff were very welcoming and helpful. One con though - would definitely clean the inside of the hot water kettle prior to using (or don't use at all)...
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Loren R.

Yelp
I'm giving five stars for excellent service I got from Ella who worked at the front desk! When the lobby was quiet with no one else in line to check in, she spent a lot of time helping me plan my days and my hikes. My other favorite part of this hotel was the hot tubs and fire pit on the roof deck. I was not super impressed with the hotel restaurant, I'd recommend going elsewhere for dinner in town.
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Jessica V.

Yelp
How pet friendly ARE you? Dog-owners may want to think twice...I just returned to Moose Hotel after having just been there two weeks ago. I brought my dog last time, as they boast their "pet friendly" perks. I called ahead, let staff know, and they added a $20 pet fee to the room. I had no issue whatsoever the first time I visited. This second time, however...what a headache. Moose did not disappoint in the problem department. . And hell, it ain't cheap honey. After check in at 2pm, while out at Lake Louise for a few hours, I received a call that my "dog is barking."Usually we will bring him for a hike, but he's older so we left him to rest while we did a tougher hike. Nevertheless, we were told to come back asap. And transparency here...he might bark for 10 minutes in a new place, but then we are good to go. After returning, I was then told I "was not allowed to leave my pet unattended in the room." Huh??? This meant no dinners out, no errands run, no spa moment--nothing. Things I was never told on the phone when I spoke to the hotel manager upon making my reservation. Now--let me be clear--I travel for work, and bring my dog with me and I've never once had a problem at any dog-friendly hotel. In fact, I'm in Calgary working for the past two months, staying in a hotel. Not one problem arose. You'd think Moose in Banff (that charged us $900 a night) would have been more accommodating. Especially with their "pet friendly suites". What a crock. Anyhow, let's get back on track. We head back from Lake Louise; no problem. Get to the room, no barking is happening. So we try to make a new plan for the afternoon. And guess what?? Telephone rings. It's the front desk AGAIN. "We have a noise complaint. Your dog is barking." Well, this was impossible, as I was sitting in the hotel room with my dog, watching him nap. Now you're starting to test my patience. I can only imagine what parents crying babies must deal with. Or do they have a policy for babies, too? Needless to say, staff was completely unhelpful in making our experience a happy one. Again, if you boast yourselves as a dog-friendly hotel, put your money where your mouth is. And do NOT throw a "pet policy" at me when I'm already checked in, especially when you never mentioned anything upon my initial phone call to you. It's unprofessional, poor form. You tell me I need to hire a sitter while I go to dinner? You must be joking. He's a dog. He's 10 years old. He's 25 pounds. Oh and if you want to laugh, Moose staff were SO KIND to tell us we were "allowed" to use the hot tub and leave our dog in the room. WOW, how special. It's really a cute hotel, overpriced as shit, certainly not a place I'd return to for the 5 headaches they caused. Woof.

Joyce F.

Yelp
Absolutely loved staying here. We stayed in the suite with a kitchenette. Extremely clean. Bed was very comfortable. Friendly staff night & day. Great front desk staff. Highly recommend staying at this hotel. The lobby has a beautiful wood burning fireplace. Restaurant is inside the hotel. Food was good.

Loren W.

Yelp
The good- great location, impressive warm lobby, walking distance to shopping, restaurants, bars and great little coffee shop next door. Very friendly staff. The bad- upgraded to a suite for $50/day. Small, clean but not very welcoming...a little 'sterile'...Dim lighting, small televisions, flimsy linens. The 'view' was supposedly overlooking the courtyard, yet it kind of blocked by the building. Really nothing special. The roof top hot pool and area was nice, but in need of a little bit of sprucing up. The jacuzzi was not in working order for one night. I guess the kicker was when I made the reservation several months in advance, I was asked if we were celebrating a special occasion. It was our 30th wedding anniversary and I even got an email back confirming they understood it was a special occasion. So I was surprised when the upgrade to a suite was offered for a charge (the hotel was not fully booked). For our special occasion, we each received a coupon for a free glass of 'house' wine in the hotel restaurant. When we went to the hotel restaurant that night we sat there for 15 minutes and received no service. There were five people at the bar, we were the only people sitting at a table (in clear sight of the bartender and servers). I guess I just expected more from a property at this price point.
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Clyde H.

Yelp
The Moose Hotel is great - Two big hot tubs, sauna, fire pit, pool, and a roaring fire in the lobby. But be aware, they are fond of practical jokes. Our room had nine towel or coat hooks - all installed upside down. The desk told me that all the rooms are like that by design. If you don't like it, bring a Phillips head screwdriver and fix it yourself - it just takes a couple of minutes per hook. They provide robes for the pool, but the size is mislabeled - you might get a medium that is labeled extra large. The beds are five inches too high, so if you want to sit on the edge of the bed, either Your feet are five inches above the floor, or you're sliding off the soft edge of the mattress. If you have kids, bring your own glasses. They have big heavy two-handed glasses - instantly droppable for children or adults without extra large hands. We enjoyed our stay despite the jokes.
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Sara H.

Yelp
Our stay was just ok. The property itself is nice and very convenient. You're about 2 short blocks from most restaurants and the roam stops. You miss most of the traffic coming into town and there is a free lot under the building with 1 tesla charger and 2 generic chargers. We were usually able to charge but there is also a super charger in town. They don't seem to monitor the parking, which surprised me. The rooftop hotpools are nice with a pretty view, heated pool deck and fire pit. They could use a bar and a few attendants stationed up here. We had a deluxe hotel room which is a stretch. The bathroom is nice but otherwise the room was small and basic. Just big enough for two queens and a tiny table. Almost all are located on the first floor and during our stay there were big groups with lots of kids screaming and running up and down corridors, slamming doors, people playing music and so forth. At $700 a night, I would not stay again. This place feels geared toward the 1 and 2 br suites but at $1k+/night... well I just don't think I'll be back.

Brooke H.

Yelp
Great location off of Banff Ave and easy access from back streets. Can park rental car there. Recommend getting a suite to have space and kitchenette. Best time for rooftop hot tubs is early morning but didn't get too crowded. Nice pool and gym too.

Michelle L.

Yelp
This was a great hotel! We stayed for a week. All of the workers were so nice and helpful. The hotel and rooms were very clean. I appreciated sitting in the hotel lobby by the fireplace. Pacini's had great food as well. The hotel is ideal in terms of location to restaurants and shops- all walkable. Great coffee shops on both sides of the hotel along the Main Street where we had breakfast each morning. I highly recommend it
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Teresa V.

Yelp
This hotel was great! A bit spendy, and they could invest in better pillows, but overall a great stay from my recent vacation. The real stars of this hotel are the roof top hot tubs and the location. This hotel is just two blocks from major shipping and one block from the roam bus stop. If headed to Banff and this hotel fits your budget, it's definitely worth considering!
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Michael M.

Yelp
Great place to stay and be comfortable. Location was excellent. Everything in the room and hotel was in good working order. Beds super comfy and the views extraordinary. Their coffee situation is not good but they are experimenting and when we became a part of the testing they want to get it right. The hot tubs are spacious and plenty of towels.. very clean. Very fairly priced and we located it through Expedia.
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Ron P.

Yelp
Wonderful high end hotel in town. We were in Banff for a couple days before going on a train trip. Room had a gas fireplace, balcony, separate living room and large bedroom. Nice view of the mountains.
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Annette J.

Yelp
Another stay at the Moose, another 5 star experience. This time my husband joined me and we stayed in one of the king rooms on the first floor. I missed my suite from the last visit but they weren't available this time when we booked so the standard room was our option. But it was still great! We had a lovely view of the courtyard and easy access to the lobby and elevators for the roof top hot tubs! This time we also had a car and kudos to the Moose for the free heated underground parking! It made it coming and going when we pleased such a breeze. Everything else was just as great as the first stay, the cozy lobby with the wood burning fireplace welcomed us each day with the warm smell of campfire, the staff was incredible friendly and helpful, and the beds--ugh. So comfortable! I want to know what pillows they use because I want them for my own bed at home, no joke. Amazing location, clean and comfortable, cozy and moderately priced. This is the only place I will stay at in Banff if I'm ever lucky enough to go back!
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Peter W.

Yelp
Beautiful hotel in the perfect spot! I was fortunate enough to stay in the Moose Hotel while my son snowboarding and I got to hike many trails. Bus pass was included but I never used it. Excellent inside heated parking garage too! Great little fitness center and rooftop hot tub and sauna I loved! Inside pool too! Friendly staff and roaring fire inside and out! Hiking to tunnel trail and river very doable for 66 year young baby boomer!
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Emily L.

Yelp
We stayed at Fairmxxx for a night, we were here at Moose for the next two nights. RIGHT after we settled in at Moose hotel, we felt the rooms at Moose are WAY better. Free parking, walking distance to dt and grocery store, clean room, updated interior, glass doors, bright natural sunlight, spacious bathroom. One thing that didn't meet my expectations were the bath towels. Bath towels were very thin and most importantly most each one had some sort of stain on it. I think it's a good time to put the old towels in organic bin. Will stay here for sure if we ever visit Banff in future.

N A.

Yelp
We stayed at Moose Hotel & Suites for one night on the tail end of a Banff leisure vacation after staying at two other hotels located on the Banff lakes, and we loved it here. Adequate parking, easy quick check in. Fortunately, they had a king room available on the 3rd floor to upgrade from two queens and we felt that for $20 it was well worth it. Had a lovely Mountain View. Access to the pool/jacuzzi/fire pit/sauna area was great with more gorgeous mountain top views. The hotel seems quite new and very well maintained. The room had plenty of space for a bistro table with two chairs, a loveseat with two stools, king sized bed, dresser. Bathroom was shower only which was perfectly fine and a good size. Bathroom countertop had plenty of space for people like me who bring their own beauty products and toiletries. Bed was comfy and so were the PILLOWS (loved that they gave 6 pillows instead of the standard 4). The hotel itself has a great location in Banff town and easily walkable to shops, restaurants, some site seeing (Bow River, Native American museum, Cascade of Time Gardens, etc..) Only drawbacks were the train which could be heard at odd hours and unfortunately our balcony neighbors either couldn't read the "no smoking" sign posted to the balcony door or simply disregarded it which made it unpleasant for sitting on the balcony at the same time. Anyhow, all said I would definitely stay here again. PS they have 24/7 coin laundry machines which worked out well for my husband to wash clothing prior to his extended business portion of the trip.
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Diana H.

Yelp
Loved our stay here!!! We were recommended by fiends and I'm so happy we stayed here! Staff is extremely nice and this hotel is so close to everything!!! You can walk to many restaurants, bars and shops. There's a bus stop right upfront and a ski lift pick up! They have an underground parking structure that makes it very easy for getting in and out, especially during the winter. Their pool and sauna are amazing! Plenty of space and great views! Oh they also have free wifi! A little pricey to stay here but worth it!
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Ray D.

Yelp
There is something I hate more than anything, and that's giving one star reviews. Why the one star? - When an interaction with an employee or service makes you bitter the entire stay it warrants a one star from me. First trip to Banff, feeling magical only to be spoiled by the Aussie cocky receptionist who changed his attitude once he saw that I booked on a third party web site. Tried to up-sell us to a two bedroom suite on the floor because our rooms were "in the back" "far away" and I interjected to ask him do we bring our luggage in and replies not until we know the room. Then kept offering discounts and percentages off the "best room". Then proceeds to give us the "back room" which was exceptionally fine after telling us to go to the left to get there, FYI, there was a 98% shorter route by going directly the opposite direction. Why he thought it was fun to send us on a round about with 6 pieces of luggage is pretty petty to me. The room was decent, bed not so comfy, the toilet stopped up twice on me, the shower would not drain, had to stand in soapy water, also the entire hotel reeks of Marijuana just FYI. Also we wanted to stay an extra night and he savagely let us know the rate was $299 but could give us a 10% discount just like the first night we checked in, this hotel is a shady business by telling you rates then pushing "discounts" for each rate. What I learned? This hotel is about location only. If you have a rental car, please go to the RimRock Hotel for half the price plus more luxuries than you know, it blew my mind to know I even chose this hotel at all. It was one time that TripAdvisor/Yelp was actually wrong in the rating process. Goodday' Mate!
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Clara W.

Yelp
Booked this place last minute with my husband after a poor experience at a different hotel. It felt like home the moment we arrived. Friendly staff, beautiful wood interior design, modern and clean amenities, spacious room, comfortable bed, quiet rooms, and walking distance to all the restaurants! Also, was pleasantly surprised when they gave us a complimentary bottle of wine for our anniversary and upgraded us to a King bed. Little things like this are greatly appreciated and make a big difference!

Sara B.

Yelp
Wonderful stay -- delightful room, beautiful (and comfortable!) public spaces, attentive staff. Everything was clean and neat. I was particularly impressed by all the details like the wonderful blinds that allowed for privacy or openness, the space in the bathroom for our personal items, the large shower, etc.
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Kristian U.

Yelp
This was my first time in Banff and man what a way to kick things off. After a long weary journey from Toronto which included a cab, a flight and then a two-hour airporter I think even a wayward glance would have set me off - but the staff at the Moose received me warmly and efficiently to ensure my landing was soft and fluffy. This place was certainly something for the eyes to behold. Walking into the lobby alone was an experience which married old school cabin living to modern boutique hotel sophistication. High ceilings, a roaring fire in the lobby fireplace, exposed beam and a great little courtyard which all the rooms were built around (and that odd little house in the middle - what was the deal with that?) Like many of my colleagues, my room too was on the ground floor, which I'm usually only a fan of when staying at drive-in motels, and it was no different this time. It made me feel uncomfortable for the most part, but I'm not docking them, I'm sure that was all that was available. The room was darling though, comfortable beds, large rain shower and all the hotel basics you'd expect. As others have said, one of the highlights of this hotel is their rooftop hot tubs and firepits. I spent 2 evenings here after the nights fun and really enjoyed it as a way to relax my body after a day on the slopes (or just continue drinking in... shhhh). One convenience which I'm sure other hotels in the area offered but I appreciated that the Moose took care of was ski/snowboard rental pick-up and drop-offs. All you had to do was go to the rental shop (about 12-15 min walk away) and get sized up and make your selections, tell them where you were staying and PRESTO, that evening everything would be at the front desk waiting for you. On the way out the same thing, drop it all off at the front desk and it's all taking care of for you! As others mentioned the lobby restaurant was kinda "meh" as were a lot of the staff. I think with all the efforts put into this hotel they messed up with their choice of caterers. I'm heading back to Banff this September for a wedding and I think I'll be booking at the Moose for at least part of my stay!
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Joi B.

Yelp
I entered the lobby of the Moose Hotel on a snowy late November night and it was like walking into a scene on an exquisite Christmas card! Exposed beams, fireplace, enormous lit Christmas tree in front of expansive windows affording a view of a snowy courtyard... I just wanted to curl up on one of the lounges and never leave. But let's start with the rooftop hot pools, shall we? Subfuckinglime. If you go up during the day, you're treated to views of snowy mountaintops and even the sun rising over those snowy mountaintops if you're an early riser (bonus: in late November/early December, the sun rises at 8:45ish, so you don't even have to be all that early of a riser). At night the fire pits and steam rising from the pools are so picturesque and with the dark starlit sky up above this is simply glorious. Pools are hot, very hot. I had to pace myself a bit and there's something pretty awesome about alternating between icy air and hot pools. The two pools are large and I was worried that they'd be packed with people, but this was rarely the case. I had a very small basic room on the first floor at an incredibly low rate. It had a little patio with a door that led out to the street (a feature that I honestly didn't love so I kept the blinds down the entire time and neurotically kept making sure the door was locked) but the room itself was plush and cozy. I really enjoyed coming back to it each night and slept extremely well in that comfy bed. Upgrades to a suite with a fireplace are reasonable, I heard, but I did just fine in my tiny room (which is a rarity for me!) The gym is tiny and basic, but that view of the mountains is so inspiring that I found myself looking forward to working out on on of the two elliptical machines and using the small free weight area (no machines). There's also a indoor pool that affords cooler splash time than the hot pools outside. You can definitely get your fitness on here if you're not getting it out on the slopes! I also need to mention how fantastic the staff are here, both at reception, and especially the waitstaff/bartenders working at night in the hotel restaurant. They all took such good care of our group and went above and beyond with dietary requests and nightcaps that might have been a little bit after closing time. I had such a lovely time on a recent stay at the Moose and I daresay that I'd be hard pressed to stay anywhere else when returning to Banff.
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Cindy G.

Yelp
Moose Hotel is a fresh, super modern take on a lodge located in the heart of Banff. Really, the rooftop hot pools sold us, but after staying in 3-4 different hotels during our trip we came back to moose for another night because the rooms were so damn cozy! At the check in desk they asked us if we wanted to upgrade to a room with a fireplace and it was so late after our drive in we said no. The second time we stayed we opted in for only a $20 upcharge and it was worth EVERY PENNY! The room upgrade came with a full suite - fireplace, living area, loungy couch and patio. We scrapped our plans on the last night, ordered takeout and watched a movie in front of the fireplace. It was MAGICAL. Highly recommend. P.S. I like modern hotels but sometimes they can feel stale and cold. Moose did a great job of still bringing the hygge feel to the room even with all the clean lines. It really helped warm the place up. Word of caution: the price on this place fluctuates like CRAZY. We stayed during the week and booked for $130 on hotels.com. We asked what the rate for Friday was and it was $315. Also the $130 is during the slow season. So just be prepared because the amenities is why people book this hotel and when it's busy - it will come with a pricetag. This is the one time I would say book earlier than later when it comes to this hotel. Amenities include: Two roof-top hot pools Indoor pool Sauna Fitness room Large meeting room with views Laundry facilities on-site Restaurant with room service Full service Spa with private lounge Free parking Pacini: Open for breakfast, lunch, dinner and room service. We ordered breakfast once and it was probably the worst breakfast I've ever had. Everything was cold and the potatoes were stale. Also the food runner didn't bring us any silverware and said she's never sent anyone room service before - in short, I would avoid. Meadow Spa & Pools: located inside the hotel. Banff's newest spa, with services including massages, body treatments, facials, nail services, waxing and couples packages. We got a massage and spent time at the spa which was a MUST. Will review that separately - just know that Meadow is inside the Moose and is another perk steps away! Overall this was our favorite hotel during our 6 nights staying at different ones located in Banff/Jasper. Would highly, highly recommend.
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Karl M.

Yelp
We stayed here for 5 nights. The staff are very friendly and helpful. We had wanted a microwave in our room, but our superior room didn't come with it. I had been told on the phone by one of their staff that we'd have access to a microwave oven, and so was unhappy that this was not the case. The customer service representative at the hotel ended up getting us a microwave - and for that we are grateful. The rooms are of a very good size. Our room had a bit of a balcony. With the hotel being so close to downtown it was easy to walk everywhere. It's in an almost perfect location. With parking being at a premium in Banff, the free underground parking was greatly appreciated. We will return to this hotel in future visits. Highly recommended. We had a great stay.
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Tiffany C.

Yelp
Was so happy with our choice to stay here during our 2 days in Banff. At first I was hesitant to book a hotel downtown since I had heard it was too busy and a tourist trap, and while all that is true, it was nice to be in the middle of everything. It made it super convenient to walk out to dinner and shopping anytime we wanted without having to worry about parking. The hotel itself is very well maintained and I loved all the windows in the rooms (don't worry, they had blackout shades too). I am picky when it comes to cleanliness of hotel rooms and this one definitely passed the test. The electric fireplaces in the room, outdoor hot tubs with views of the mountains, indoor swimming pool, sauna rooms and Rocky Mountain Soap Company bathroom products were all pluses as well. Would 100% come back and recommend!
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Ralph H.

Yelp
Our stay here was a just amazing. We got a recommendation of this place by a friend that lives in Calgary and has stayed here and we were not disappointed. The staff here was extremely helpful at all times and welcoming. In particular the location of this place was just perfect. You have tons of food, shops, walking areas nearby that makes it an easy option for a stay. On top of that the ammennities here are of good caliber, they have hot tubs, out in the open, gym that has plenty of workout equipment and parking here was perfect underground with easy in-and-out at any time. They also have free wifi which of course is a big plus when you are traveling. Honestly, this place is everything anyone would need and want from a hotel. I can't wait to visit again and stay here again.
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Eileen C.

Yelp
Booked this place on Hotels.com since it was one of few left available during my stay. Fortunately, this place went beyond my expectations! You can enjoy a hot springs soak in the jacuzzi/spa on the 4th floor (rooftop) with incredible views of the Banff National Park mountains. Indoor swimming pool and fitness room are just adjacent. Rooms are so clean, spacious, and comfortable. Each one has a balcony. The whole place is practically designed and made of wood, making the atmosphere particularly relaxing. It is just a couple blocks away from downtown Banff - lots of stores, coffee shops, bakeries, restaurants, etc. Highly recommend this place for your stay in Banff! Free self parking in the garage and less than 1 hour drives to various iconic spots of Banff National Park. Staff is super friendly. You won't regret it!
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Chad B.

Yelp
I would have liked to give this place a 5 star but I just couldn't. The facilities are absolutely beautiful. You can smell the cedar throughout. The rooms are large and perfectly decorated. It is in an ideal location and has good underground parking. The problem was the service. The staff weren't bad - but more like what you would expect in a cheaper hotel. It was odd - it was like getting "Best Western" service in a high-end hotel.
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Jason M.

Yelp
Stayed here over New Years. Wonderful hotel... great location downtown with underground parking. The rooftop hot tubs and fireplace are a highlight especially for the ski season. Shuttles to the hills are pretty much right outside the door, although we chose not to use them. Rooms are nice (lots of hooks... can never have too many of them) spacious bathroom. Aromas from the restaurant are mesmerizing as soon you walk in the lobby. We were able to rent ski equipment from Ultimate sports for our kids at around 8 p. m. when we got in to town. They were able to have them delivered to the front desk for first thing in the morning! Dropped them off at the front desk when we were done after a couple days of skiing. Very convenient!!!!! Would definitely stay here again.
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Chris J.

Yelp
The Moose Hotel is the newest hotel in Banff (opened fall 2016 I believe) and it maybe my. We favourite hotel to stay at in the town! The hotel itself is in the perfect location. It is basically in the middle of town - you're a two minute walk from downtown Banff - so it is easy to get around. Parking is included in the price of the room, something many hotels in town surprisingly don't include, which is good since you don't have to worry about your car since they supply a transit pass you can use for the Banff transit system. The rooms are spacious and nice with some beautiful artwork. Bed is super comfy. There are a number of different room options you can choose from that include the standard room type (bed, couch, etc) to one and two bedroom suites which are great for families. The hotel has a gym, pool, jacuzzis, etc. We didn't check them out this time but the roof top jacuzzis looked very nice! The downside is the lack of view. Many of the rooms look directly at each other / the hotel beside. I know space is at a premium so that's hard to avoid but I wish they could have done something to minimize seeing people in their room in the hotel next to you. You definitely aren't getting the view you would at say the Banff Springs. Overall we will be back!
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Lauren M.

Yelp
Know going into it that if you don't get a suite you could be in a subterranean room, as we had. No view, literally underground. They switched us to second floor where we had no full length mirror and our shower broke on first night. Also front desk is not capable of minor reqs such as billing changes, etc. It was definitely "ok" but not worth the money and seems like neighboring hotels were nicer.
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Issabelle F.

Yelp
If it's your first time in Banff, you need to stay at the Moose. By the time you're done reading this review, I'm sure that I'll have you convinced to book your next trip here. 1. Steaming, magical rooftop hot tubs. With mountain views. Yup. Perfect for a morning or mid-day relaxation session or a nighttime swim to end your day. Perfect at any time of the day really. I'm quite surprised that the pools weren't that busy, but in late November/early December, we had plenty of room to ourselves. 2. Impeccable service. From the receptionists checking us in, to the service at the hotel restaurant, every employee of the Moose showed great customer service and kindness. 3. Large, cozy rooms. I was a 1-person in a room with 2 queen beds. Needless to say, one bed became my sleeping bed and the other ended up being my storage/clothing dump. The beds were extremely cozy, the blankets were warm and soft, and the pillows were extra fluffy. A hotel bed can really make or break your stay, but the Moose's beds made my stay extra wonderful. Since I was on the first floor, there was a small little patio that I could walk right on too. Great way to enjoy your morning coffee. 4. Mmmm, lovely smelling shampoo, conditioner and soap. I'm usually not a fan of hotel shampoo (I know, I know, who am I?), but I was a huge fan of Moose's. 5. This whole hotel reminds you of a winter wonderland cottage. Large wooden beams, big cozy chairs right by the fireplace in the lobby, gigantic lit up Christmas tree. 6. It's about a short 5 minute walk to all the fun shops and restaurants in downtown Banff. Have I convinced you to stay here yet? Trust me, just do it.
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Pamela D.

Yelp
The newest hotel in Banff but the design makes it fit right into Banff Ave, like it has always been there. They have free underground parking for guests which was great for us. We hired a big truck and it's not always easy to park on the side streets. This saved us so much stress, time and hassle. There is an elevator and trolleys down there to help transport your belongings up to the rooms. The main reception is welcoming with a giant moose water feature, cosy bar, fireplace and Christmas tree display. It's a cute place to hang out. Our room was a decent size, the bathroom was lovely and roomy, no bath but a great big shower (which I prefer anyway). A wee fridge, iron, robe and decent cable too. The funniest thing was the giant moose mural watching over me as I slept. There is also a door that opens onto a mini deck so you can enjoy that Banff scenery and fresh air first thing in the morning. We asked for a humidifier and it was brought to the room within ten mins at no charge. The room service comes from Pancini (the in-house restaurant) it's an Italian restaurant so yummy pizzas are just a phone call away. The ultimate selling point is the rooftop jacuzzis and pool. I can't think of a better way to enjoy the mountain views.
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Evelyn A.

Yelp
The highlight of this hotel is definitely the bread bar in the main restaurant. Just kidding. The jewel of this hotel is the roof. The views are incredible, the hot pools are rejuvenating when alone and hella fun in a group. There's also an indoor pool and a fire pit. I will never forget this roof. If I ever strike it rich I'm copying this roof. The rooms are well designed, the staff is sweet and for nominal fees you can upgrade to incredible suites with fireplaces. When next in Banff, I will be staying at The Moose.
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Lovepreet A.

Yelp
I absolutely enjoyed my stay at Moose while visiting Banff. I stayed here for 2 nights and upgraded to the Suite with a fireplace, nice bathroom, and balcony. The rooms themselves are very clean, however I did notice a few stains on some of my bedding and towels. Beds are comfortable but the pillows plainly suck. They offer little support and minimal comfort-- no matter how many of them you have. The overall design is lovely and everything from the fireplaces to the TVs looks great. The hotel itself is a beautiful property with decent views. The rooftop hot tubs and fire pit are just fantastic, even in the winter. I highly recommend checking them out before you leave. There was a fair bit of construction going on in the lobby while I stayed here but it never disturbed my stay. Parking and wi-fi are both free which is a huge plus. I definitely would stay here again; the property gives off a 'lodge' type vibe which you will not get at Fairmont or the other obvious properties.
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Matthew G.

Yelp
Moose hotel & Suites, is really comfortable hotel with the interior design of a lodge with gorgeous wood design. The service was really great and location was perfect close to restaurants and town.
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Richard S.

Yelp
"One of the preferred partner hotels on the Rocky Mountaineer " This hotel is 5 star all the way. Approximately 2 years old, the hotel features: Beautiful Architecture made up of various woods from the region such as: Red Oak, Spruce, Cedar, Beech, and warm earth tones to create an ambience second to none. Quite a unique hotel with a very high unexpected standard of service and amenities. The hotel boasts two outdoor heated pools, and one indoor heated pool, a fully equipped modern gymnasium, a lovely restaurant open daily for breakfast lunch and dinner catering for a myriad of tastes and dietary requirements. The staff are only to happy to assist with a guest's special requests. The hotel is pet friendly and family oriented oozing rustic charm like no other that this traveler has seen. The lobby accomodates a fair few guests with contrasting lounge and upholstered chair combinations accented by an open hearth fireplace. As far as I can see, no detail has been overlooked. The rooms are very well appointed with all the amenities you'd expect and very comfortable bedding. The bathroom vanity tops are quartz silestone, but look like marble. The hotel and some rooms/bathrooms are wheelchair friendly with easy access to the common areas. There are two elevators that will take you to any of the 4 levels of this magnificent property. There is complimentary WiFi and two in house computers for guests to use free of charge. All things considered, I would recommend this property to any traveler coming to Banff for leisure or business, and it receives the highest 5 star rating I could give.
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Nancy Q.

Yelp
Great property, located on one end of Banff's main drag. Newly built, with ample free underground parking, and a beautiful lobby fireplace. We booked our rooms on Priceline, and were offered a King Deluxe upgrade for only $30CAD. If you are offered, definitely take them up on it. It provides you a mini suite with a gas fire place of your own, mini fridge, bar sink, microwave, couch, balcony, and dining table for two. The log cabin vibe was exactly what we pictured. Very comfort bed. The property was having minor renovations when we checked in due to the off season. Beautiful rooftop hot tubs. There is also a pool and gym in the same area.
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Cheryl C.

Yelp
I recently stayed here in suite that had a small kitchenette, a lounge area, deck area with seating & 2 beds. The kitchen was fully equipped with dishes, glassware, cutlery, toaster, microwave, fridge, kettle, and dish towels with dish soap at the sink. If you have a family & are buying food from a grocery store, this kind of suite is ideal. The living room lounge area is separated by a door to the bedroom so each person can be watching their own favourite channel in their respective room. It's a little tightly spaced with 2 beds in the bedroom, but well thought out (headboard has a nightlight if you choose, or reading lamp & shelf on either side of each bed plus a USB charging outlet). The washroom is very modern & luxe with large walk-in shower with 2 shower heads. There's also hairdryer, plenty of towels and hygiene products. The view is not amazing, but with the comforts available, I hardly noticed. There's also a pool, hot tub, laundry & spa facilities available on-site. The entrance lobby is very grand & very Canadian rustic. They have their own underground parking with charge station stalls for electric cars too. Bonus: if you park & stay there, on day of check out, you can leave you car parked there until 4pm...so you can stroll & browse the town shopping strip without having to worry about parking!
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Jacqueline W.

Yelp
Oh man. What a fantastic stay in Banff. My Bf and I were here from Toronto to snowboard and chose the moose hotel as our place to stay for 4 nights. The hotel is close to everything! IGA was less than a 5 min walk if we needed anything. Inside the room, everything was really new and clean. They provided hand made soap which was a nice touch. The hot tub on the roof was amazing and a great place to be after a long day on the slopes. We were there when there was a meteor shower and was able to watch it while soaking in the tub. The room did get really dry, and we were able to request for a humidifier from the front desk which helped a bit. There's also free parking and ski storage if you choose to use it to make the hotel room less cramped. :) If I'm heading back to Banff I will be staying here again.
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Brandy H.

Yelp
Unimpressed!!! During the oilers game I ordered a single pint as it was already overtime and the "bar/lounge" was doing last call. The server was rude and didn't even offer me my change back. His response when I went to pay cash was "Or you could pay with that." And he walked away. Turns out my PINT of bud light was worth $9... ish. Had the server bothered to tell me how much it was rather than scoff at my paying with a $10 bill, I might have felt more inclined to tip (not that he didn't take whatever change was owing WITHOUT asking) or NOT write the piss poor review you are reading.

Terry H.

Yelp
The Moose Hotel has it all !! It is two blocks away from downtown Banff but just far enough away to be a bit quieter. They have a nice restaurant in the hotel offering wonderful breakfasts, lunches and dinners. Plenty of free underground parking, a fabulous roof top fire pit, sauna and two large hot tubs plus an enclosed pool and small workout area. We stayed in a King Suite which had a large living room with fireplace plus balcony with awesome mountain views and a separate king bedroom. The bathroom had a heavenly "rain" showerhead but no tub. We asked for a quiet room and stayed upstairs on the non traffic side of the hotel and it was very quiet. The rooms and lobby were done in a beautiful mountain cabin motif with lovely original artwork from a local Banff artist. Everything was spotless and the staff very friendly and helpful. Not the cheapest place in Banff but quite possibly the very best place to stay !!
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Kate V.

Yelp
Just finished a 7 night stay as our 'home base' while exploring Banff National Park and couldn't be happier! Staff incredibly friendly and quick with service requests. We upgraded midway through our stay to a suite, which is recommended. It's nice to have the sink/toaster etc. and extra space if you are doing a lot of hiking and staying longer. We got a room on the 3rd floor backside so nice and quiet with gorgeous views. You cannot beat the hot tubs on the roof after a long day on the trails or a cold snowing morning. Sent us a bottle of wine for our anniversary, small touches made a big difference. Clean, beautiful facility located just the right distance from the busy downtown. Would stay again!
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De H.

Yelp
Very happy with this hotel! Very clean and new. Hotel staff were super helpful. Great hot tubs. 1 block from all the restaurants and shops. Would definitely stay here again.
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D. B.

Yelp
This hotel is amazing! We went to Banff for 3 nights, so we upgraded to a suite which was awesome! We loved having the bedroom separate from the living room, and having a kitchenette as well! The bathroom was awesome - that sounds weird I know, but it was so modern and I loved the walk-in shower as I've had 6 hip surgeries and find it difficult to get into the tub showers. The rooftop hot tubs are fantastic! We made sure to go in them at least once a day - sometimes twice! The entire hotel smells like cedar which is so cozy and inviting. This will most definitely be our first choice for any future trips to Banff!
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Heidi M.

Yelp
Great hotel, awesome location delicious restaurant. We loved everything about our stay at Moose Hotel & Suites. We would most definitely stay here again. We loved the rooftop hot tubs with a spectacular mountain views. Underground parking was a plus.

Ben C.

Yelp
Located conveniently in the middle of Banff, everything was within walking distance. The hotel provided us with bus passes and made great recommendations for things for us to do in the area. The two jacuzzis on the roof had such a beautiful view, and were nice and clean. The free parking and wifi was nice to have, however the wifi was quite slow and didn't always connect properly. The parking underneath the hotel had a very narrow entrance and narrow stalls. Overall, a great experience! I would stay there again.