Morali Palace

We booked via Expedia and immediately very happy with the room which we shared with 2 adults and 2 children. 2 big beds, plus a sofa bed, 2nd dressing room and nice size bathroom. We booked via Expedia and did have an issue where Expedia did not transfer the money to the hotel (not the hotel’s fault at all) however… one small issue we did have was with breakfast not showing on our reservation on the hotels side. But on our paperwork it was showing. It was a bit disappointing that we had to argue the facts for a couple of hours, later to just pay for the breakfasts - even more so when we found out breakfast was only €5pp. That being said, extremely happy with everything else.

When I entered the room to wash my hands, the sink was full of beard shavings - so disgusting. The location was also very shady, with many homeless people sleeping around the hotel (could see them from the window) and shouting at night. Especially with the slide doors from the room, I did not feel safe. Wouldn’t sleep here again even it was free.

Am writing this as I am unable to sleep due to the dismal fluctuations in sounds and noises coming from the street. It is the 21st century and sound proofing has become accessible. Am turning to an Airbnb for last resort. |Poor sound insulation between room and street and between the rooms as the renovations have been made with dry wall. Individual rooms are accessed via low security sliding doors. Extension chords hanging around as well as no fire safety concern. High risk low reward stay.

A fantastic location in the center of Genova - one block from the duomo. You can't ask for better. The hotel occupies half the fourth floor of an historic building. Some rooms face toward the town (our toward the duomo), other toward the highway and port. Those facing the town are quieter, of course. The rooms are clean and functional, perhaps a little old and basic, but that is not a criticism. Breakfast is what you would expect - but as such good. Espresso (not cappuccino) available on request.

The employees are extremely kind and helpful. The breakfast was very good. The rooms are quite loud however. Still a very nice and comfortable stay

Sadly we didn’t get the opportunity to stay at this beautiful hotel. Our cruise from Genoa was cancelled and as was our flights. We had booked for 4 rooms 3 with free cancellation (pay on arrival ) one of which we had to pay for which was non-refundable. I cancelled the three rooms with Booking.com I then contacted the hotel personally regarding cancelling the fourth room, which we had already paid for. I requested due to COVID-19 if it was possible to be refunded the cost of the hotel room.I did not hold out much hope but to my surprise I received a response immediately from the hotel asking for my details for the refund to be made and it duly arrived 24 hours later. |The reason for the review is in these difficult times the hotel has still been kind enough to refund my payment of the room that they were not necessarily required to do. For me this type of customer service warrants a review on TripAdvisor. I felt it was very important to make sure this gesture is recorded and mentioned so people are aware of the type of genuine establishment in Genoa that this hotel is.|Thank you so much Morali Palace we will be back to Genoa when we cruise next and we will certainly be coming to your hotel|

With a little problem of locating the San Giorgio, one would never guess what is waiting for them when the elevator arrives at the floor and the doors open. You are treated royally; the rooms are beautiful, linens are very clean, beds quite comfortable, Free WiFi; the breakfast is a fantastic continental style served from 8 to 9:30 am. Located close to the historic centre, the aquarium the old port; you can walk everywhere, at any time. I highly recommend staying here.

We were really pleased with Morali Palace. Great location and lovely rooms. All that we needed for a quick stay in Genoa before moving on. The hotel is located right on the edge of the city centre and next to the marina. Perfect for strolling around and getting around the streets of Genoa. ||The staff were lovely and accomodating making our stay really easy. Letting us keep our bags behind after check out and letting us even use a toilet when we returned! ||Would 100% recommend a stay here if you're looking for a no thrills hotel. We wish we had tried the breakfast. ||Rooms could do with a fridge but otherwise really clean and all you could want. Bathroom is nice.