Kelly W.
Yelp
EDIT: I decided to give this shop another try about a year ago, and I've visited a few times since then. Customer service has improved drastically, to the point that I thanked them for such a pleasant experience and told them that they'd changed my mind about the store. They made small talk, informed me of upcoming events, and chatted with my kids, a huge turnaround from my previous experiences. Their selection of books is still limited. It's disappointing to see so much of the space dedicated to gifts, etc and so little to books. And their prices aren't competitive; the only books I've seen on a small discount are the ones you usually find super-cheap at a bigger shop. But I still try to stop in now and then for a book because customer service is good and I try to support local businesses when I can/when they're worth it.
EARLIER REVIEW: I'd give the selection four stars; although I didn't find a few authors I was looking for (not obscure ones, either), they had some cute magnets, buttons, and gift items that were a nice touch.
Customer service, on the other hand? Two stars. I asked if they had a paperback copy of a certain book, and the representative came back and rudely thrust a hardcover at me. When I repeated that I'd wanted a paperback copy (which, in addition to being about ten bucks cheaper, is much more portable), she said only, "We don't have it." So...how about you tell me that and give me the option, rather than shoving a book at me that I didn't ask for? Then she proceeded to tell me that the paperback probably wasn't out yet since it's a newer book. (This was untrue; I'd been eagerly anticipating the paperback release and knew it had already passed.)
When I decided on my purchases, the girl ringing me up turned to a coworker and showed her one of the books I was buying (Christopher Moore's Serpent of Venice). She admired the way the pages were edged in blue ink, so I said, "Yeah, the physical copies of his books are beautiful. The last one was great, too." And she completely ignored me. Seriously? You can be bothered to talk to your coworker but not to the customer?
The sad part is, I dealt with two different people in my half hour in the store, and they were both rude. Bookshops are a dying breed. If you have people coming into your store who are excited and passionate about literature, you should make them feel welcome, and I didn't get that vibe from a single person during my visit to this store.
I'm new to the area. In the past, I felt good about supporting my local bookstores. I prefer a good indie to a chain. But since Moravian is my new local independent, I'll be doing my shopping at Barnes and Noble. I'm not going to support a store with crappy customer service just for the principal of buying indie. B&N has a wider selection and superior customer service, so that's where you'll find me.