Q1026FQdaniellek
Google
This is not a resort, it is more like a glamping. Upon arrival we requested some measures against musquitos since there is currently a dengue outbreak on Curacao and we are travelling with 2 little kids. They basically told us “it’s part of the island”. Fine, but you could at least provide us with mosquito nets and bug spray. Mosquito nets were indeed provided, which we had to hang ourselves and were firstly told “to bring our own”, one day before our arrival when I requested them. Anyway, they did provide the nets, but it had several holes in them. ||The “villa” which is more like a bungalow, is OPEN. You can not shut windows/doors completely which ofcourse welcomes mosquitos and other bugs. We were welcomed by our bedrooms full of mosquitos and cockroaches upon arrival.||With a baby crawling around, this was horrible.||We were told cleaning was every 3 days. I asked them to at least come everyday to vacuum/mop since we have a baby and with the bugs. 1. They don’t use a vacuum since they’re “eco”. 2. We were told no because they are eco.||The outdoor patio is wood and had splinters, again, not safe with 2 small kids.||In the “livingroom” you have outdoor furniture which was hard and uncomfortable. We didn’t even want to hang there with lights on bc of the open system and bugs.||The shower runs on a push button which only runs for about 20-30secs a time, which is really annoying when you take a shower, let alone your kid takes a shower.||Upon arrival being greeted by mosquitos and cockroaches, we decided this was not the “resort” for us and told them so. We left after a few days to stay at another resort for the remaining of our holiday, that’s when our vacation really started.||We ask for a financial “meet in the middle” but got completely declined. Not even a sorry or a small compensation what so ever. Eventhough I think we were great guests considering we fully paid for 3 weeks and only stayed 6 days, rented our car via the resort incl extra insurance and booked our airport transfer via the resort, they did nothing to make us feel “good”.||||I will say, front desk staff, even though not helpful in compensating, were quite nice. Restaurant staff not so much. ||Food was tasteful, except for breakfast, which was minimal.