Phonsie Hevey
Google
There were no staff there yesterday, Sunday, when our GWR train was cancelled. The waiting room and toilets were also locked. Today, when I tried to get a ticket for our cancelled service, Glenn, who was at the counter, was most unhelpful. He didn't seem to know anything about the previous days events, or the information on his company's website. He refused to provide a new ticket for the train today and suggested that I buy a brand new ticket even though we were greatly inconvenienced by the company he worked for. I bought the ticket less than 2 hours before departure when the train was probably already cancelled. I had to show him the details on his website, but he didn't seem that bothered.