Dennis C.
Yelp
Nine months prior with multiple in person meetings and a dozen confirmations back and forth abundantly confirmed every detail for when nearly 40 guests would arrive to celebrate a rehearsal dinner for my brother in law's wedding.
Arrive on the day and the entire inside of the restaurant was nicely set and decorated, but for another party, not ours!
Outside is where the venue decided to put us. They put up plastic curtains and space heaters all around the porch with tables split on either side of the restaurant's main entrance way for all the thru traffic of the restaurant to pass straight through our group all night. This is where the venue decided to put us while double booking their space trying to make an extra buck, they put our group outside in this thrown together joke so they could get paid for two large events in the same night and get away with it, and sadly they did.
The details of the booking were discussed at length multiple times down to the layout of the room we communicated and reserved, INSIDE. It was a cold evening with elderly guests, one of which is over 90 years old with cancer, outside for the evening.
In shock, we demanded to speak with the contact person whom we worked with, Joleen. She was hiding and refused to come out and address us, so instead we met the self identified owner, Rebecca. Rebecca showed absolutely zero remorse, zero sympathy, but a whole lot of passive aggressive attitude. When we, Groom, father of the groom, myself, and one or two other immediate family members, confronted her demanding some answers, she kept throwing out simple phrases and answers such as, "people really like the patio area".
At no point did anyone apologize, only kept avoiding confrontation and advising us to "just enjoy the evening". Many more attempts to get any type of answer as to what she, the owner, would like to offer us to help compensate for this major mess up led to nowhere. I could now tell her angle, eventually we would have to just give up and enjoy the evening because we literally had no other option, and she knew it too.
After arguing on and off all night, after everyone finally left at the end, the venue decided to offer some compensation in the form of a free champagne toast, which was served at dinner, and two one hundred dollar gift cards back to their restaurant. Yup, thousands of dollars, several months planning, and one sour memory forever stamped on their wedding weekend. thanks for the gift cards.
I can never recommend this place to anyone after how we were treated, by the owner no less. Think twice before working with this restaurant, there are plenty of other places to go to even consider visiting this one.