L.G
Google
Very disappointing. Misleading listing and unsafe conditions.
I booked this hotel via Booking.com for a stay with my 78-year-old mother. Upon arrival, we discovered the NO ELEVATOR, and we were assigned a room on the third floor. This crucial detail was not clearly stated in the listing — this is misleading advertising
To make things worse, the stairs were being painted and the entire building was filled with a strong smell of fresh paint. My mother is allergic, and it became impossible to stay. We had to leave the hotel at midnight and urgently find another place to sleep.
We paid €338 for a service we couldn’t use, and the hotel refused to refund us — even though the conditions were clearly unacceptable and unhealthy.
You cannot offer a hotel with fresh paint fumes and NO ELEVATOR to guests, especially without clear warnings. I would not recommend this place to anyone, especially elderly travelers or those with sens