Kara L.
Google
I’m absolutely not the type to complain, but unfortunately our visit to Mosaic was not the best. I got the chicken kebab on a skewer, the chicken was not fresh at all, and I couldn’t chew it as it was so solid and dry. I had a very hard time getting it off the skewer to begin with. To me, it had been cooked previously. I couldn’t even get my fork through the chicken. I had left most of the chicken on the plate, visible to see to the chef, but unfortunately I was still charged full price for the dish. The young waiter (didn’t get his name) was very friendly and apologetic which was appreciated. He took our complaints to the kitchen, however, outwith his control. Disappointed, as it was clear the chicken was inedible. We are very understanding and forgiving - and we understand things like this can happen, but what was disappointing was that this was not rectified and we were still charged full price for the meal that I couldn’t eat the main part of.