Mosaic Hotel Mussoorie

Location is wonderful and rooms can have bit of improvement in cleaning process.Staff and service is amazing. Overall stay was wonderful, breakfast buffet was great with variety of options and they serve you hot food as you request. Indoor Swimming pool is nice and need bit more cleaning but still serve the purpose. Even restaurant food is amazing and reasonable price. Go and explore yourself and have best of your time.

The food was absolutely delicious! Every dish was cooked to perfection." |"The flavors were amazing, and the presentation was beautiful." |"I especially loved the [murg masala], it was so flavorful." |"The ingredients tasted incredibly fresh, and the dishes were well-balanced." |"The food was great, not too oily or spicy, it tasted like a home-cooked meal." Thanks for Rajendar and Neha to great hospitaty

We stayed at this hotel for two nights and had a wonderful experience. The rooms were neat and clean, making our stay comfortable and pleasant. There was ample parking space available, which was a big plus. The staff was courteous and helpful throughout, especially Pankaj Singh, who stood out with his cheerful personality and great sense of humor—he always had us laughing and truly made our stay more enjoyable. One of the highlights was the terrace, which offers a lovely view—perfect for a morning tea or relaxing in the evening. Also, the Mall Road is just a few steps away, making it incredibly convenient for shopping and exploring the area. Highly recommended for anyone looking for a clean, well-located place with warm hospitality!

The property was very neatly maintained , when you’re planning with family pls. Don’t think second thoughts. You have to stay at mosaic. It’s in hart of the town and you can easily accesses all location.|All staff are very kind and good services . Especially Mr Robin, Mr Kankakee and Mr Praveen,|Overall very good experience and we had enjoyed our stay.

We stayed here for a night without any prior booking, as it was a quick halt with an early morning checkout. As we neared the Picture Palace barrier, a friendly guard on the right caught our attention and invited us to check out Mosaic Hotel (they also have a branch in Noida). At first glance, the building seemed compact, almost like a small boutique hotel. But the moment we took the lift to the 4th floor where the reception is, our perception changed completely. The reception area opened into a beautifully designed lobby with a scenic view. There was also access to a lovely terrace and a cozy, roof-covered seating area that led to the spa and a warm indoor heated pool — a perfect surprise. The hotel comprises 7 floors with 42 well-appointed rooms and suites — the bathrooms are impressively spacious, almost the size of a room themselves. There are two small banquet spaces, and the in-house restaurant serves a quality breakfast with a good variety of options. What stood out most was the warmth and professionalism of the staff and management. Near the covered terrace, we found some quirky and comforting all-day snacks — from Maggi and dim sums to golgappas and a small bar setup — a thoughtful and fun touch. Overall, it’s excellent value for money, and the location is unbeatable — just a 2-minute walk from Picture Palace barrier and Mall Road. Valet parking is an added convenience. Rating: 5/5 — A hidden gem in the heart of Mussoorie.

Disappointed and Let Down After Years of Loyalty We have been loyal patrons of Mosaic Hotel, Mussoorie for the past 4–5 years and have never even considered staying anywhere else during our visits. It had always felt like a dependable and welcoming place — until our recent experience, which left us deeply disappointed and hurt. Despite being regular guests, the quality of service this time was far below expectations. The breakfast spread was underwhelming, and the staff was unusually slow and inattentive. While we understand occasional delays due to high occupancy, what truly shocked us was the lack of basic courtesy and empathy from the restaurant staff — especially towards a loyal guest with a young child. My child was a little cranky and not eating well, so we politely requested the staff to pack just two puris for him to eat later. This simple request was denied outright. When I asked for the floor manager, Mr. Sudanshu, to come over — who was on the floor doing absolutely nothing — he took his time to approach our table. And when he did, he first started chatting casually with the nearby staff instead of acknowledging or greeting the guest who had specifically called for him. When I explained the situation and asked again to please pack two puris for my child, his response was shockingly rude and dismissive. He said breakfast couldn’t be packed because then they’d have to pack for everyone. I offered to pay for the packed food — and even then, his tone and body language were completely unprofessional and unkind. It was not about the food — it was about the lack of basic respect and empathy. To say the least, I felt humiliated and hurt. The incident reflected a complete disregard for customer loyalty and no understanding of how to treat guests — especially repeat visitors who have always spoken highly of this property. Management needs to know that you’ve lost a loyal customer today. Not because of two puris, but because of the attitude and arrogance shown by the staff and floor manager. We travel to relax and feel welcome, not to argue for basic kindness. I truly hope the hotel reflects on this and works towards training their staff better in guest relations. Having a full house should never be an excuse for disrespect. — A Former Loyal Guest

Didn’t expect to to have such an experience in masoori the hotel and staff was nice the rooms were spacious with all facilities working bathrooms clean the food was amazing with many options to choose from. Swimming pool was not the best. But Just what you would expect from an hotel 👍

The staff is very arrogant. They are charging extra for view and no it's the same. The beds are dirty. They are scaring my kids by the name of ghosts. Monkeys are roaming. The staff is very unprofessional and don't have any experience and they don't know how to handle bulk booking.Water is spilt in front of the reception. No care for senior citizens(very rude). Avoid booking. It's just waste of money according to me.