benjaminsW3736HF
Google
We’ve previously visited as a couple and had a lovely time. The best thing was the consistency of the experience, it was always good. Unfortunately the hotel is having staffing issue which spoiled the stay. This was a working vacation, and so I was also disappointed to get a dark room with no view and no AC - Not a good start.||Every day my dinner was rushed. Over the course of 1 week, on 3 occasions I had all 3 courses brought to me inside 25 mins. When I complained the restaurant said no managers were on duty. I eventually spoke to the overall manager several times. Things didn’t improve.||I stayed for a week, and planned a spa treatment each day. Some were excellent, some were plain awful. The inconsistency was just so frustrating.||At the end of the week I sat down with the manager to explain my concerns, especially valid as we had 2 bookings coming up as a couple. He assured me he would get back to me and address the issues, he never did.||We’ve now cancelled all our plans to return. It’s very sad, we feel we’ve lost a friend, but it’s just too bad that the hotel can’t secure the right staff to uphold the standard it aims for.||We wish them all the best.