Benjamin D.
Yelp
My experience here was so profoundly negative that I felt I had to warn others. While in the store, I took out my film camera to take a picture. Before I took any shot, an employee - a partially bald, older looking guy - very loudly expressed he did not want to be in any photos and asked me to delete any photos I had taken. OK, that's all fine and good. I put the camera away immediately since the last thing I want to do is violate any workplace policies or make employees feel uncomfortable. No harm, no foul - right?
Well, apparently not. Even after I had put the camera away, the same employee kept on ranting about how people "like me" were always "ruining the experience" for other people. He repeated variations of the same statement very loudly (the entire store could hear) and with profanity for the next few minutes until the environment felt actively hostile; at that point I felt it was best to cut my visit short and leave immediately. Over the many trips I've taken to NYC, my customer service interaction with whichever employee was working the night of Sunday, May 26th stands out as the worst by leaps and bounds, maybe the worst in my entire life. Fellow shoppers, do yourself a favor and avoid this storefront at all costs. You can find other places where the employees will treat you with the respect you deserve. Instead of patronizing this business, I'd recommend checking out Yesterday's News (also in Brooklyn off the G Subway line).
To the owner/whichever employee was working and felt the need to take out their pent-up anger on me: I understand I may have missed signage about taking photos, and by no means had any intention of violating that policy. Giving me a reminder about the rule was fine and good, but being so rude about it to the point you drive customers like me to A) leave your store altogether instead of purchasing anything & B) warn others about your horrid customer service etiquette online, is probably not a good long-term business strategy. I understand feeling frustrated, but maybe enroll in an anger management class instead of lashing out at customers? Just a thought. I sincerely hope you do better by your customers in the future. I would give zero stars if that was possible.