Moulin de Vernègues Hôtel & SPA

First of all, thank you for the upgrade of the room. I am very sorry to say that the hotel, where I spent two nights back in December 2024 and had previously found very pleasant, seems to have declined in certain aspects, particularly due to the restaurant staff not meeting the professional standards expected of a 4-star establishment. This unfortunately undermines the overall experience.||For example, we had to repeatedly request for our table to be stabilised—at least three times—which should not happen in a hotel of this calibre. Service of bread was inconsistent, requiring us to ask for replenishment frequently. When our second bottle of wine was corked, all four of us pointed it out, but the waiter insisted on testing it himself; in a 4-star restaurant, such a response is quite disappointing. On the positive side, the food itself was nice and tasty.||After dinner, while some guests were outside having a smoke, staff asked us to remove our items from the table so they could clear it, and we overheard them expressing relief that it was not a congress day as they would finish early. A bit more discretion would be appreciated in such situations.||Breakfast was enjoyable, but it would be lovely to have proper espresso coffee and freshly squeezed fruit juices instead of the lower-quality options provided. Including a few more local products would also enhance the experience and reflect the hotel’s standards.

Beautiful surroundings, comfortable and clean interiors, excellent breakfast, what more to ask for. But the best thing about the hotel is the friendly service. Truly appreciate the excellent hospitality, accommodating us for dinners at the restaurant and even getting the breakfast ready earlier for us before our morning flight. Highly recommend.

A truly beautiful stay. The architecture blends old and new seamlessly, with thoughtful nods to Provence-style landscaping. Our room was spacious, the pool was refreshing, and both breakfast and dinner were excellent. What stood out most was the kindness and attentiveness of the staff. Traveling with a 1-year-old, we expected some challenges—but from the front desk to the pool bar attendant, every team member went out of their way to make us feel welcome and cared for. We felt genuinely special throughout our stay. The location was also ideal—just a 20-minute drive to Aix-en-Provence, with Château Bas nearby and a beautiful golf course for those interested. We’ll absolutely consider returning next summer. Thank you for a truly memorable visit. ✨

We stayed a couple of weeks ago at the hotel based on a friend’s recommendation and I have to admit it was a great choice! Staff was extremely helpful, food was delicious and the place itself has gorgeous surroundings, very picturesque. Will be recommending to friends and family 👌🏻

The exterior setting is beautiful, and the terrace would have been a perfect spot. Unfortunately, because of the rain it was closed, and we had to dine inside in a cold, charmless room that completely killed the atmosphere. The real problem was the service. Two young servers took care of us, and they were simply awful — arrogant, dismissive, and acting confused every time we asked for something, as if it was a burden for them. It didn’t feel like inexperience, it felt like pure unprofessionalism and a lack of respect. Without doubt, some of the worst service I’ve ever seen. The one exception was a man in his 50s with an Italian accent, slightly. He stood out for being genuinely kind, smiling, and professional — the only person who gave us the feeling of being welcome.

First the positives, staff on arrival and departure (check out) were good and helpful. The location is beautiful with great views. The WiFi is reasonable and functional. Breakfast is good quality and an excellent selection. Now the negatives, some staff are quite blunt/rude especially when guests are struggling with issues. The room I was in (31) the staff call the hobbit hole. I’m about 2m tall, the door was about 1.6m high. I banged my head numerous times because there is no warning of the danger from the low door. To put it plainly it is dangerous. The room was tired, with an air conditioning heater that was either very hot or not working. Insufficient blankets were provided so the air conditioning was the only option. There is no decaffeinated coffee anywhere in the hotel. If you stay I recommend that unless you are less than 1.6m you refuse room 31. Also be aware that outside some guests don’t care about other guests make noise quite late in the evening

We stayed in the new building the rooms were of a good size but the layout was anything but useful. One big problem was no washbasin in the toilet, the quality of the toilet paper was the cheapest they could find. The menu for the evening was very restricted, the food was not up to expectations for a hotel of this price and the service was appalling not the staff's fault but the lack there of. Would I stay there again no way

Buffets were not up to spec: overcooked fish and meat. Even at breakfast, croissants, pain au chocolat, were not fresh. Cheese slices already had hard and dried out edges. Not too fancy for a four star hotel. ||||Clean, spacious rooms. Little unfortunate that we could not darken the room as the curtains were about a meter short on the sides. ||We asked if we could store our two bicycles (race bikes, not electric). This was not possible. In such a big compound? Seems like there was ample space though.