Alexandra S.
Google
We arrived later in the evening, and the steward at the gate didn’t have our name on list. The car charger wouldn’t work for me as I was using the QR code, bearing in mind I had my 5 month daughter with me and during a storm. We decided to check in and I would go back out. When I asked reception was there an issue with the car chargers, I was told no one had advised them of one and should work - telling them I needed to charge my car so that we could make it home the next day.
We got to the room with all of our bags and not once were we offered any assistance, I had a buggy with me.
The room was nice and clean, bathroom was a little tired especially around the bath which was disappointing.
I went out to go back to the car charger again, in the rain, not one person asked if okay- hotel was dead quiet and there was a girl being trained in.
I messaged the car charging app help chat, (they responded when I was back in Dublin the next day) but no reply so I finally figured out the issue. Would be great to advise all guests that the QR codes don’t work on the charge point.
We went for a bite to eat, the staff were lovely, but decided we would get room service instead as it was getting late and the bay needed to go to sleep.
We called room service and the man that took the order was lovely. Food came, albeit kind of cold, we were very hungry. The Caesar salad was like a soup- it had so much dressing on it, was so disappointed as this was what I ordered and was inedible. I ended up eating the kids food. The cheese bread was not properly toasted with cheese as was soggy and oily. Apart from that all else was nice.
Slept well and beds every comfy. They had made up the travel cot for us for the baby with sheets and extra towels which was nice.
Next day - we went to pool and were told that we couldn’t go in because kids weren’t allowed until a certain time. Baring in mind there was not one person in the pool or the area as it was so early.
We went back to the room and got changed for breakfast, which was wonderful. The nicest staff, although a few issues.
My order came out incorrect which they changed no issue, but took a long time. The waiter came to apologise and was lovely. They took 10 mins to set up our table, and left cleaning supplies on it. Avocado toast was absolutely awful - like frozen paste / cheap guacamole. My eggs Benedict had slices of ham - not real h - for a 5 star place I was expecting more.
We left and a waiter came running with my babies blanket we left, which was really kind.
On checking out we were waiting for a quite a while, whilst 3 staff mergers were dealing with one check in. The bell man saw we were waiting for some time and then came to me to ask room number and checked us out, as our account had been cleared.
I had heard such nice things about the hotel, and overall was just disappointed with the service and atmosphere overall.