Dick S.
Yelp
First, I would like to say we've been members for almost 3 years. Our first few years were great, and we enjoyed watching the construction, and looked forward to the renovations that were happening. It has turned out just beautiful! The last 4 times we've been in, we've noticed a change in the service at the restaurant. The wines have been just OK. But the winery pourers we've had were great, especially, The Dude, Tim & especially Rhonda. We live in OC, so it's not really close to us, but we decided to try one of their events, The Hawaiian Luai On Sunday August 18. We got our tickets, got a place at the Pechanga, and also decided to try their brunch as we had never tried that either. To say the least, both were disasters! It took 45 minutes to finally complain about where our food was. He forgot, he admitted. Food finally came & it was cold. I sent it back & waiter said he would comp my order. I ordered the chilaquiles which were horrible. Soggy Chips with 1 egg. Then we decided to listen to the band "Still Kicking". Excellent! In fact, all the bands we've seen there have been great! We got to the winery at 5:30 pm for the event which was from 6 to 9 pm. Finally, around 7, they told us the buffet was ready. WE all get in line going up a hill to the buffet, and in the meantime, the show started! We missed 4 different dances that we couldn't even see while in line. WE finally get up to the food & they're running out of food. I had to give my husband some of my chicken, and he didn't get any macaroni salad. This was a ticketed event, so they should have been prepared with enough food. We got to see 1/2 the show & then the fire dancers came on for over 30 minutes. They didn't start the raffle till 9:15 pm. This event was so unorganized I would never go to another event there if it was free! We are seriously considering stopping our club membership. Sad because it is a beautiful winery with gorgeous views. So disappointed.
Richard S.