Mount Royal Hotel

We recently stayed 3 nights at the Mount Royal. There are several options in Banff, all with trade-offs. We chose the Mount Royal primarily for its location, historical significance and relative price. The pros: 1) Location can’t be beat; right in the heart of the downtown with restaurants, shopping and transportation connections right there! 2) The staff are very friendly and knowledgeable; 3) The rooms and beds are quite comfortable; 3) you can feel and experience the long history of the hotel in Banff; and, 4) The in hotel restaurant “Brazen” is really good! (See separate review). The cons: 1) Because of the old architecture, the rooms and bathrooms are a bit “cozy” and the windows look out onto the lower floor roof and HVAC units; though there is a nice view of the gorgeous surrounding mountains above that; 2) The walks to and from the elevator can be long because of the decades of add-ons and the elevator is a bit small; 3) There are refrigerators and microwaves available to guests on the 2nd floor; but, not in the rooms; and, 4) The Hot Tubs were not hot and fully functioning (also noted in other reviews). The stand out experience for us though was we accidentally left an important item in our room safe before we checked out and took our shuttle to our Calgary hotel. I was panicked! But, after calling the hotel, Amelia at the Front Desk and Stephanie with the Pursuit Team (Brewster, Mount Royal, et. al.) came to my rescue! By 9:30 that same night, they had arranged for my item to be sent to me in Calgary on a later Brewster shuttle and all was right again! No extra charge and seamless. Left me with a feeling there are good people still in this world and real customer support is still alive and well in some places. A special call out to Amelia and Stephanie for making me feel valued, cared for and in good hands with your hotel and the Pursuit group!

The first thing about this hotel is the location. EVERYTHING is within a couple of blocks. Front desk staff was delightful. The offer umbrellas for borrow for the rainy times (of which we had a few.|I did find a couple of shortcomings. We had booked a junior suite thinking that it would be some kind of upgraded accommodation. While it was nice to have the extra roommates the couches in the living room could have been a little more comfortable. Most disappointing was the bathroom. Only a small sink toilet and walk in shower. Also, nowhere to easily put toiletries. The worst was the towels. Scratchy. She robes that they supply also seems to be of inferior quality to what would be acceptable||The bedroom was large and well appointed. This area of the hotel was very old. There were no closet, but rather a piece of furniture that adequalty served the purpose.||Despite my complaints, I strongly recommend staying here as the location

I booked well in advance and specifically asked for a quiet room. However, the air conditioning was unbearably loud even at the lowest setting. The window did not open, and I felt unwell with no ventilation. The night reception staff told me that the hotel was fully booked and a quieter room was not available. I was then shown two other rooms but they had the same issue. I was told that it was a longstanding problem with the Heritage wing rooms; that's why they put earplugs in bedside tables. They also promised that a manager would contact me the following day but no one did. During my stay, I had to keep the door wedged open at all times, including throughout the nights, just to get some air from the hallway. So much for privacy and security at a place charging CAD 600. At check out, they promised again that it would be sorted but so far I've had no response to multiple messages. They obviously do not expect repeat custom. The hotel is beautiful but I would not have chosen to stay there had I known.

Wonderful Stay in the Heart of the City We had a fantastic experience at this modern, stylish hotel! The rooms are a great size—spacious, clean, and thoughtfully designed. The location couldn’t be better—right on Main Street and just steps away from great shopping, restaurants, and nightlife. One of the best features is the beautiful rooftop hot tub and lounge area, perfect for unwinding after a day out. Parking is also convenient and affordable at just $5 on-site. A couple of notes: The hot tub is limited to four people at a time, which helps keep the atmosphere relaxing but may mean a short wait during peak hours. Rooms facing Main Street can get a bit noisy at night due to nearby clubs, but the hotel provides a sound machine and earplugs to help with that. If availability allows, they also offer the option to choose a quieter room off the street, which is a thoughtful touch. All in all, a fantastic stay with excellent amenities and service in an unbeatable location!

Was travelling as a solo traveller with a large group and stayed here for 3 nights. I would have all positive comments to make about this place. |The location is perfect, right in the heart of Banff. My room was overlooking the car park and mountains at the back and it was lovely and peaceful. The room was nice, bed was comfortable and bathroom was well stocked with amenities, towels and robes. |Easter Eggs on Easter Sunday was a lovely gesture. |Loved the hot tub! ||CertInly would recommend this hotel to other travellers.

Booked the hotel through the BigSki3 packages. Even without the package, Mount Royal Hotel's rates have been pretty reasonable around March - April period. The hotel is centrally located and near the drop-off and pick-up points for the Banff airport transfers as well as ski resort shuttles. It is also walkable to most places around town. The hotel comprises of a few blocks : which means you need to go through a couple of stairs or lifts to access some parts of the hotel. Didn't use much of the facility despite staying four nights there. I booked the entry level room, the heritage rooms. My room has a window that faces the back of a building and there isn't much of a view. As far as hotel rooms go, there is a kettle in the room which seemed rare over my trip around this part of Canada. There is a very small table to do some work: not the most comfortable of set-up and it is common to see some folks heading to the restaurant's mezzanine level to do work instead. The WiFi is stable here for online work. There is a nice lounge area next to the jacuzzi area on the top floor which only opens around evening. On a clear day, you can get a nice view of the mountains around. The pity is that there is not much of a drinks and food menu there. There is an in-house restaurant next to the lobby which is pretty good.

The hotel is old and needs maintenance, the lobby area is fine but the rooms are not, they are very small, the carpets need to be cleaned and repaired, the bathroom is fine it looks like it was recently remodeled, it is impossible to rest in the hotel all night and early morning noises in the room above impossible to sleep, also continuous noises in the hallways, the hotel is located in the center of Banff but if you can avoid it, do it I do not recommend it. We also stayed at The Kenrick Hotel in Banff and it is much better although small, and we also stayed at The Rimrock hotel and this is luxurious but also old although they have maintained it and the view is very beautiful.

I went with the Just You travel company and stayed at this hotel in June for a couple of nights. It was a beautiful hotel in an ideal location. The staff were excellent. The room was so comfortable. I was prepared a special vegan breakfast on both the mornings I stayed there..