Elsa R.
Google
Here already for fall fest and its overly crowded. No one working so it’s unclear if parking is paid/unpaid. Food vendor area is disorganized. Not clear what each line is for (1 for ordering, 1 for pickup, but no rhyme or rhtym to tell you when your order is ready). Took an hour to get our food alone. Do not waste your money on this. Did not go on gondola or coaster due to long lines (1 hour at least). Not a good experience and am requesting a refund. If I’m driving 2 hours from NYC for foliage, better to go upstate to the Catskills than this overhyped crapshow
Also, while we were prepared for bugs and nature, we did not anticipate the insane amount of yellow jackets near the food area
Update 24 hours after emailing them (and before they responded below): Got a general message they’re looking into it. To be clear, this was one of the worst travel experiences I’ve ever had. We did not even have enough time to redeem the tickets we bought due to the long lines.
Sadly, I do not have confidence they’ll make it right and strongly feel this place is a cash grab. We do not plan to ever come back and encourage others to avoid. Go over to warwick, ny and go apple picking, or just go up to The Catskills
Update 3 days later: After a bit of pushing via email, we got a long empathetic apology from the owner who refunded us. His leadership was greatly appreciated, and hopefully the resort takes the right steps to fix this. Owner invited us back and offered some perks upon our return, but we likely will not come back given the lines issue seems to be an ongoing issue.
We hope the resort will improve over time.