Xue L.
Yelp
Very disappointing. This ranch is poorly managed and unreliable. I would avoid it. Vermont is beautiful and you don't need an unprofessional business ruining your experience.
I'd reserved a private 'Cowboy Up' ride to celebrate my boyfriend's birthday weeks in advance: $100 for 3 hours of private lessons. Confirmed on the phone and via email.
When we got to the ranch, there was a long line of customers that were at 1.30pm for their noon ride. Immediately, we knew this didn't look good...
We had arrived 15 min in advance for our ride as requested but couldn't get any service. When we finally checked in, we were quickly handed off to a trail guide. It wasn't until a good 30 min into the ride that we realized this was nothing like what we'd signed up for. Instead of private lessons, we were getting a basic trail ride (took us a while to realize this because we'd assumed we were riding to the ring). When we told the trail guide about the mix up, all the owner said was to add a 30 min trail loop to our session, which meant bushwhacking just to add time.
Ultimately, we ended up paying $70 for a private trail ride that was less than the 90 min specified for that $70 and NOTHING LIKE WHAT WE'D RESERVED! Not how I had planned to celebrate my boyfriend's birthday.
To top it off, when we finally got back to the ranch, the owner was barely apologetic and just said the next time we were up here, he'd treat us to something special. (1) this is what he'd said in the original phone call when i made the reservation and said it was my boyfriend's birthday and (2) why on earth would we come back to such an unprofessional ranch?!