Penny G.
Google
Good location in the city centre where we needed to be when we booked the hotel.
We first had 2 seperate bookings that turned into 3 as the plan had to be changed.
Our first Room, 1207, has no towels at all on the check in date, we had to called reception to get some towels.
Our 2nd room, 1002, right next to the lift and is not quiet as many noisy people come and go. The room also facing the bus stop with some car park entrance making noise often. We can hear slamming door outside our room throughout the day. The room is very dusty, you can see dust float in the light at night and in the sun during the day. The dust would cover my whole phone screen every morning. The curtain doesn't close properly to the wall which let a good amount of light in.
The bed has quite a bit of a bump which make it a little uncomfortable.
Bridget at reception on check-in was very helpful and friendly. However there was always a long queue at check-in and checkout times!
The breakfast was very good, except from one morning when they were under staff because some staff didn't show up. It was also turned out to be a very busy day compared to the rest of 7 breakfast we had at the hotel.
Housekeeping was not very consistent and depends on who working. As we had to stayed in for work during the week, we meet a couple different women but one of them was the worse, keep asking what we need her to do while her other colleagues know their job!
Overall it was a good stayed.
Lovely chocolate at the chocolate hour!