Mövenpick Lausanne

Such a shame for Mövenpick! The hotel located on such a nice lake view but they don't really work on the rest. The lake view room offers nice view, however the room itself is very dusty and quite too warm. I did call receptionist about the temperature and she promised the staff will come but never! On a call, I even asked her for the approximately time to wait then she said "I don't know, I am alone here. I need to wait for my colleague to come." This must be a joke! Bathtub is also way too small for western size. It looks more like tub for kids with some molds on the wall. The check-in was also nightmare. The service was slow and the way they managed, just ridiculous! The lobby was way too packed and loud because they worked too slow. I wouldn't imagine this is 4 stars hotel. The service here maximum I would give is 2-3 stars. Breakfast was not too bad but nothing special. Salt and pepper won't be setup on table but by requested. The table weren't be cleaned properly after used. There was a gift from hotel for the anniversary and as a tourist, the transportation's ticket in area has provided. Besides that not much meet my expectations for Mövenpick Lausanne. I have more expectation from the brand and Swiss hospitality. Maybe it's too much to ask?

I've been staying at this hotel once a year for the past few years. I see that things have deteriorated. While the view (if you have a Lakeview room) and the location are great, the rooms have technical issues and the service is not good enough to compensate. |The heating in my room could not be turned off. The room was constantly too hot. When I called the reception, they sent a technician but I was told the issue would only be solved the next day by the technical team. They offered me to change rooms, but it was going to be too painful late at night. I asked them to make sure it gets fixed the next day so it would be ok for my following night. |The following evening I came to the room after a long work day, I saw that they had left the windows open to cool down the room. No note or phone message to tell me whether or not the issue was fixed! (obviously not, because why leave the windows open in November otherwise?)|Another colleague told me her room had the same issue.|Yet another colleague woke up in the middle of the night with water sounds in the bathroom. The bathroom was flooded and could not be used. Again, they were told it would be fixed the next day. In this case it was fixed but no apology or compensation was offered. The receptionist they talked to said they were "not authorised" to offer compensation and they would need to check with the supervisor.|I am really surprised at the number of issues and the handling of the issues. They should be proactively apologising and compensating the guests for such issues - both problems mentioned here impacts the quality of sleep. This is not acceptable.

I truly appreciated the kindness and helpful attitude of the front desk and restaurant staff, they were friendly, professional, and made my stay pleasant. However, the experience with the billing and accounting department has been extremely disappointing. I was charged CHF 498 on my credit card, while the hotel’s invoice clearly shows CHF 474 for 3 days of breakfast (4 people). Despite multiple polite emails requesting clarification, I have received no proper explanation until now. This situation raises serious doubts about the transparency and integrity of the hotel’s accounting practices. Until the discrepancy is fully clarified and resolved, this review will remain public and will be updated with any further developments. Edit (Update on October 24, 2025): The day after I left my one-star review, I finally received a detailed reply by email and here on Google. I’m glad I eventually got a clear explanation, but it’s unfortunate that it happened after I made this review public. After three emails and one unhelpful reply, it took public feedback for the issue to be taken seriously. I do appreciate that the hotel finally handled it and treated me properly. I genuinely wish the team all the best , but I also hope future I can get clear answers on the first time.

I had a pleasant stay at this hotel. The location is great — close to many attractions and very convenient. The room was clean, well-maintained, and the staff were friendly and helpful throughout my stay. A nice touch was the in-room espresso machine, which made it easy to enjoy a good cup of coffee anytime. Room service was efficient and the food was satisfying. I also appreciated the pillow menu, which allowed me to choose the right support for a comfortable sleep. The bathroom glass is fully transparent. For better privacy, a semi-transparent or frosted design would be more appropriate without losing the modern look. Overall, it’s a nice hotel with thoughtful amenities and great service — just a few improvements would make the stay even better.

It was one of the best places to stay in Lausanne. Everyone was so helpful and kind. Everyone was greeted with a smile and a willingness to help. People at the front desk starting from Bilaly and in the kitchen, particularly Yosef, were very helpful. Thanks, everyone.

The rooms in this hotel need updating especially the bathroom which had rust in several places. The shower/bathtub is semi-enclosed with a glass panel that lets water splash on the floor of the bathroom. The shower head itself would not stay in place which made it difficult to shower. Housekeeping did not vacuum the carpet in the room and did not mop the bathroom floor. The room has a fridge and a nespresso coffee maker but no microwave. The beds were comfortable. We had a room that overlooks the main road and you could hear street noise. The location of the hotel provides nice views of the lake, port and mountains. There is Migros supermarket right next to the hotel where you can get some really good pastries for breakfast for cheap compared to what the hotel charges, You get a free transportation pass to use for the very convenient metro and bus system.

Perfect location, nice and clean rooms and toilets, very friendly check in and great facilities. We booked last minute two rooms for the family and it was also great value for money for a room with no lake view. Being just in front of the lake and by the restaurants and cafes along the promenade meant we could reach easily both the beach and the local amenities.

My fiance and I stayed here for 1 night in late May 2025. We had a wonderful stay. The hotel is located right across the street from Lake Geneva and our room had a phenomenal view of the lake. Highly recommend booking a lake facing room. The staff was very helpful and friendly. They gave us tips on the public transportation system and stored our luggage for us when we arrived early in the morning from a long international flight before our room was ready. The location of the hotel is excellent as the lake walking paths are right across the street, the train is only 2 blocks away and easy to use to get to Lausanne and the other rail lines, and there are ample restaurants in the area. Highly recommend!

I finally created a new Restaurant page for this Restaurant located in the Movenpick Hotel in Lausanne. That's definitely a place to try out. They're having exceptional food selection and great presentation. The place can be considered a little bit expensive but it's worth the try. The ice-creams are what Switzerland have to offer the best. Atmosphere 3/5: The place is alright. A modern type of seating, dinner area with a nice terrace for warm days in Summer. You will find even during winter some little birds inside the restaurant which is quiet entertaining. Food 5/5: Great food! It was excellent. I tried the Thai Burger Salmon (see pictures) and it was really interesting actually how they presented the food. 2 slices of pillaf rice forming the bun, "un lit" of vegetables and the salmon between it. Service 4/5: Service was good because my friend knew the GM of the restaurant. They just forgot us at the end with the check, but beside that. Service was really good. I definitely recommend this place.

Well..I would be glad to be able to leave a positive feedback for this place, but after having been ignored for about 20 minutes, I find it very unlikely. My sister and I came here last summer as we wished for a good ice cream. The place was quite empty, no more than 3-4 tables with people sitting. We took a seat and waited for some waiter to come and pick our order, but...nothing. There were at least 4-5 waiters who clearly saw us coming in, having a seat and going through the ice-cream list, but no one came at our table. After 10 minutes, my sister went in to ask for someone to come at our table, they said that someone would come soon, 10 minutes more without seeing anyone. I would like to add that waiters were not particularly busy, as the place was quite empty. So, why did they ignored us?? Finally, we just left the place with waiters looking at us and doing...nothing, as before. Sorry, but i don't think I'll come back.

I have eaten at this restaurant previously and have never been disappointed. Typically I avoid hotel restaurants, but here the food is great. My number one goal here though is to always ensure I have room left for dessert, because the ice cream desserts are a bite of heaven itself. It is not an easy task to find enough stomach space left after a meal for dessert, as the ice cream creations are big enough to be a meal themselves. We often during the summer will actually come and sit outside in their terrace area and enjoy a coffee with some ice cream for lunch. The winning meal of the evening was my friend's Lebanese style burger. I would go back just to try that!

Mamma mia, how we used to love that place when we weere students... Now it's got another vibe for us, since we can afford the little luxury dessert a bit more often than we used too ;). However, it remains a great place if you want a delicious ice cream (they're all good, really !), served by nice staff, just before going for a walk along the lake. You gotta love it !