Mövenpick Suriwongse Chiang Mai

I’ve stayed at several Mövenpick properties in different cities, and Chiang Mai stands out as a unique case: an older, somewhat dated property that is truly elevated by its exceptional service and hospitality. The lobby is pleasant enough, but the rooms and amenities feel a little outdated and dark. I was kindly upgraded to a suite, which was spacious, though the design and layout could benefit from modernisation. It’s not bad by any means, but a refresh would make a big difference. What truly sets this property apart, however, is the staff. Their attention to detail and genuine care for guests is exemplary. From the moment I checked in, I was greeted by name, and later that evening, when I forgot my room number, a staff member immediately recognised me and recalled my details without hesitation. That level of attentiveness is rare. Management also extended a thoughtful gesture by providing a bottle of red wine as part of my Diamond privileges, which I appreciated. But what really impressed me was the proactive service during the evening cocktail hour. Nuchy, the Guest Experience Manager, noticed I preferred sparkling wine and personally offered to swap the red wine for sparkling if I wished. This kind of initiative and personalised care is outstanding and speaks volumes about the team’s commitment to guest satisfaction. Special thanks to Nuchy and the entire team for making my stay memorable.While the property itself could use some modern touches, the service here is world-class and more than compensates for any shortcomings.

Lovely stay for 9 nights in a 2 bedroom connecting suite on the 7th floor. Clean, comfortable, quiet, with a great breakfast varied enough to ring the changes over the 9 days. Staff were exceptional, polite, attentive, helpful and they smiled a lot. Really enjoyed chocolate hour with the chocolate fountain and happy hour drinks. Live music out on the terrace by the night bazaar was a great place to hang out. A totally unpretentious but old 'lady' classic hotel, the staff perform well above the 4 star rating of the hotel and could teach some Singapore 5 star hotels a thing or two about classy service. Well done movenpick suriwongse Chiang Mai. 🌞

I like this hotel quite a lot; I’ve stayed there a few times already. It’s comfortable and well located. Yet this time it didn’t go well on arrival. We arrived at 10am and the receptionist told us (with what looked like a wry smile) that the room would only be “ready” at 2pm. Although the hotel is obviously not full : nobody in the lifts, nobody in the corridors, the next morning only around 25 people in the breakfast room. There must have been plenty of empty rooms they could have let us in immediately. So now four more hours to wait before I can finally take off my shoes, take a shower and relax as we woke up at 5am and had to skip breakfast to catch our early flight from Khon Kaen. Why do they do this to a regular customer like me? It is unfriendly, it is cruel, it is wicked. And apparently it’s something with the Accor hotels because 3 days earlier the same happened in Khon Kaen : After 12 hours in planes (from Brussels) and almost as much in airports and taxis, I finally arrive at the Pullman (Accor group) in Khon Kaen. It’s 12h10 pm and the receptionist coldly announces us that the room will only be “ready” at 2pm. It is really wicked to play bad tricks like that on regular customers. Lesson taken, no more Accor hotels for me if my plane arrives early. Happy new year !

My second time staying here this year. Seems like service gets worse everytime 1 Check in: 1⭐️You would think an Accor hotel would have this sorted but the worst experience. Apparently amex doesn't work on booking site. Which is I guess a banking issue ? but you can't tap amex card using your phone any other card is ok just amex. Would be good to know all this before hand. I needed a king bed instead of twins so I downgraded from deluxe to classic , which is down 2 levels and also paid the same fine it's my fault. But some empathy from the reception would be nice kept me waiting in lobby for an extra hour after room was ready when I was told that they would call me when it was ready. In total I waited 3 hours. Also usually in other places they offer to join the two beds to make a king. Thats what mercure in bkk did. 2. Room condition: The red sofa in the pictures looks so bad in reality all the color and material is dated and cushioing is very poor hurt my back bathroom is tiny max 1 person can be inside at a time. View outside my room is the wall of another building quite close too. 3. From this experience better to book the duangtawan next door as value for money cause clearly in both cases you get the same dated infrastructure but at-least in the case of the later you pay 30% less.

We booked a family suite with interconnecting rooms which was in block c on the 7th floor for 9 nights in mid November . Rooms 748 and 746. We absolutely enjoyed everything about our stay, breakfast, staff, service and comfort was excellent. The staff were consistently polite, attentive and responsive to whatever we wanted. Our holiday was memorable and enjoyable in no small part due to the way movenpick suriwongse conducts it's business. A lovely quiet stay for us in the heart of busy Chang Klang road. Chocolate fountain and happy hour made a great end to our busy days. The room was clean and smelled fresh and the housekeeping each day was perfect.

I wasn’t staying at the hotel however I did frequent the Bar downstairs which was wonderful. It was literally the first place I went to when I arrived in Chiang Mae as I waited for my room to be ready, and they were so warm, kind and gave so many great recommendations. Good food and drinks, with the great Thai hospitality we all love. They also have a great live ban that plays in the evenings. Would highly recommend you stop by this bar even if you aren’t staying at the hotel. Especially Noh, he’s an amazing person!

I stayed here as a gold member status of ACCORPLUS; so I got room upgrade upon my check-in to bigger room. However, the upgrade room is in the old building of car park and the room itself is very dated. Outside window is very dirty. Not really appreciated for the condition of hotel and the room. I understand this is an old hotel and MOVENPICK just moved in, but it should be renovated to match status of 4* Movenpick level. For me, it is like 2.5 or 3* only.||However, staff service and breakfast are wonderful. Staff are very friendly and very helpful. Breakfast is absolutely brilliant, lot of choice. ||Location is also very good, short walk to Night Bazaar and other street food, centrally located in Chiang Mai.

The location of Mövenpick was great! It is in the center of tons of things to see and do within Chiang Mai. That is the best thing about this hotel. As a hotel, it is average by our standards (I travel a lot and have a lot of contributions on TripAdvisor…I’m very fair with my reviews.) The staff was friendly and helpful, but I had to ask for a lot of things…like having toilet paper supplied to our room. They never re-supplied the room after cleaning. I had to call for 2 rolls everyday. Not that we use a lot daily, the rolls don’t last very long. ||Also, the room had a weird and older/musty smell. The bed was comfortable and the A/C worked great, which made the room comfortable for sleeping. ||The bar offers a Happy Hour all day, 2 for 1 cocktails. However, the drinks are so watered down or mild that I needed to drink double to have the same effect as bars in the USA. I don’t know if this is a Thai thing or this hotel. ||Overall, the Movenpick is “tired.” That’s why I only rate it a 3 star. I don’t think I’d stay here again.