Zachary L.
Yelp
Our first time at this location. We had two rooms; when we checked in around 7:30 pm local on 12/1, Kristen, the one at the bar/check-in counter, seemed as if we were a nuisance. Her demeanor was off-putting, and she was not very engaged with us. We did not feel welcomed.
Upon first glance, the rooms were "nice" with decor but not very comfortable. The showers did not have any vents, so it steamed up. The hot/cold dials were switched, and dust was on all items.
Our room faced the rear lot adjacent to the pizza place. This was horrible; the sound of people talking and cars was heard, and the windows seemed not to block anything out. The bed was thin on a board.
We've stayed at hostels with a better setup.
After checking in, we returned to the bar to have drinks and eat. We decided to stay at this location because the website lists the bar as having breakfast, lunch, and dinner. The guys at the bar were very vague about their food service and would not provide a menu, and one even said we don't do food, only drinks, and asked that we walk down the road for food. This was a bait and switch since even the site lists food service.
The morning of our check out, the small coffee shop was filled with eight people waiting for items. Once we got our things, the lids of the cups did not fit over the cups tightly. When sipping, coffee would run out the sides. and they were very, very thin.
At check out, the front desk agent did not seem to care about our stay, not even asking how it was or thanking us. Only the Valet gentleman was kind and concerned.
Overall, while we are lifetime members loyal to the Marriott brand, this was our first Moxy location and a colossal failure. We've decided never to stay at a Moxy again.