Moxy Frankfurt East

Had a fantastic stay at Moxy East Frankfurt! The service was excellent and the staff were super friendly and helpful throughout. The hotel itself is stylish, modern, and very comfortable. A great bonus was the parking—arrived Friday 8pm and was able to leave the car until Monday morning for only €3, which is amazing value in Frankfurt. Overall, a perfect combination of convenience, comfort, and great service. Highly recommend!

After having a great experience at a Moxy in Berlin, we decided to give this one a shot. Our experience was mediocre. Starting with the thing that I disliked the most was that in an attempt to be “fun” the staff literally sprayed me with a water gun… twice. I brushed it off in the moment to not give a reaction but I did not enjoy it. We asked for additional pillows and towels four or five times before we finally got the pillows. I gave up on the towels. The Moxy in Berlin had free coffee 24 hours, this one did not. And the rooms we fine, but we had some weird noise going in our room fairly often. Finally, they didn’t check my ID when I checked in, which was odd. I don’t know their policy but this was a strange experience. Location was nice. Near a tram to easily get us to and from the train station. I like the Moxy brand, but if I were to come back to Frankfurt, I would try another hotel.

In generell not a bad hotel but here some things the hotel could work on. 1- no waderobe or anything to store your clothes if you stay a week. Just a few hangers at the wall. 2- very low water pressure in the morning at 8 am. 3- no sign to hang at the door to be not disturbed 4-the bathroom is spacious but a mix of an hospital bathroom and factory style .. chrome and black items are mixed. 5- although the small gym is sufficient but the music inside is too loud and when I ask if they could lower it, the gentlemen behind the counter acted quite helpless and said it gets controlled from a central point and can not change it ! What???? 6- absolutely overpriced beer prices 0,5L for 7€ is a joke 😝 But the sad thing is that at check out the lady didn’t show much interest in my feedback and just said” well it’s the concept of that hotel” I had the feeling the staff doesn’t really get seminars in how to treat clients

What happened to the friendly welcome at the Moxy ? My previous experience was nice. So I wanted to show the kids how a happy hotel works. I must have picked a day after some disaster in the building. Or am I getting to old and is this arrogant way of communicating the new style ? The checkout wasn’t much better. I believe the text on the bathroom wall says “:): you choose”. Here they clearly made a choice, unfortunately it will not be mine again. Please hire people who enjoy their work, this isn’t it.

If you enjoy the customer service at airport security: stay at the Moxy. The positives first: the room is clean and comfortable, and the price is cheap considering the location is within a scooter/tram ride to the city centre. The Moxy brand wants to be cool and fun but it’s just a global corporation (Marriot) trying too hard to be cool for kids. Pokémon themed cereal zone? Lipstick writing on the elevator mirrors? Disco lights at reception? Finger-painting artwork in the rooms? More importantly, beware: The staff are arbitrary, rude, and slow. For example - when I arrived, after a long drive, reception was busy. When I got to the front of the line they asked me to sit and wait in the bar instead. OVER AN HOUR later I went back, pleading to please be allowed to check in now. The only explanation given why I had been forced out was: “the other people didn’t want to wait”. I was the only person given this arbitrary extra wait - it was just capricious. I also asked them to explain the 2 page contract of the check-in form, which required several signatures next to different sections of tiny illegible photocopied text, and all they merely said was “this is for us” while whipping it out of my hands. Note: if you prioritise quiet - the weekend nightclub on the ground floor is audible to at least level 5. And there is always dance music playing in the common area. To the person who left a review saying they only paid €3 parking for the weekend, that is misleading. It’s €3 per HOUR but actually €22 per DAY.

Had an amazing stay at the MOXY Huge shoutout to Emma and Jessica they made the evening unforgettable. At first my friend and I thought water was dripping from the ceiling, but it turned out they were sneakily spraying us with water guns. We laughed so much, and they even gave us one to join the fun. Such a cool and refreshing vibe compared to a typical hotel we had the best time!

Great stay and value for money. Good location and easily accessible from city centre by tram 11. Reception staff very friendly and overall experience was really good.

Booked late, 195 euro per night for a large corner room which was not worth the price as all I was got was a large empty space. Besides the double bed and a sofa bed, there was no other furniture. No comfy chair, no desk to do some work on, not even a closet or a few shelves to unpack some clothes. The bathroom was large but the shower was squeezed into a corner so you kept hitting your arms against the wall and the soap dispensers. Why do that if you have the space? Very poor layout and furnishment. This hotel might be okay for one or two nights but if you stay any longer: go somewhere else.

Very minimalist hotel located 20 mins away from downtown city center, with easy access via tram outside. There are two grocery stores and a liquor store 10 mins away by foot. The room is comfortable enough but there are very few amenities provided - wire hangers, two plastic cups, no kettle. Weird red handprints everywhere as decor that feels more like a horror movie. I didn't mind the location but would likely choose another hotel in the future.

1) no phone in the room to contact the front desk. 2) wall light in the bedroom kept flashing ALL NIGHT. Highly annoying. This was the worst. 3) took three different tries to get a room key that could operate the elevator. Even then, one of our ywo keys didn't work.

I love this place ! Kristen is so helpful. Being a tourist and having debate with your friends on a start point is ruff. Kristen helped us on fun place to check out , how to use the trains and buses. Thank you Kristen , this review is so late I'm sorry but I promised myself I would write it. The hotel is clean and also there are a lot of fun activities to do in the lobby

This place is awesome. Great pricing, location and service. Walking distance from Romer and Grosse Bockenheimer Strasse. Or rent a byke. Shout out to my boi Bogy from Romania. Super cool dude and crazy legit with his service and suggestions. My visit was that much more memorable because of his level of service. Would definitely recommend this property and would stay again.

Needed to check out a day early and they want to charge me another night! As a platinum member with Marriott I was not expecting this.