Moxy Lille City

My done chose this because of the accessibility rooms, the hotel has a very young vibe. The building is lovely and the beds are really comfortable.. there is a lively bar area where you can get cup of tea coffee drinks and purchase snacks and there’s an accessible entrance the room had a walk-in shower. |However, that’s where it ends there was no real idea that people that need an accessible room who might have a chronic illness not just mobility issues would need warmer rooms would need a comfortable chair to sit in would really like a view and certainly need facilities to make hot drinks. A fridge to store medicine none of which was available here.|This is a note to accessibility as there’s no extra bars to help one get off of the higher toilet and I don’t think anyone who is a wheelchair user has actually been used in planning the room.|If it hadn’t been for the extremely nice hotel staff who brought me an extra duvet, I would’ve been frozen all night. I had to sleep in a thermal vest a thick night dress socks, and two duvets and I was still cold.!|When getting a hotel through the Marriot chain one expects certain kinds of Marriot luxuries there was no sort put to that and I’ve had more basic necessities like a kettle and a radiator in a Travelodge then I have in this hotel.|If you are under 40 and want somewhere just to sleep the beds are incredibly comfortable but if going away means for you that you have a little bit of luxury a bit of charm and a few necessities like warmth comfort a chair to sit on a place to do your make up That you can get to with your wheelchair a place to dry clothes that got wet a tea tray, fluffy slippers, a warm dressing gown which even basic bed and breakfast do in the UK this is not the place for you|By the way, if you’re vegan, don’t ask at the bar for a coffee with soy milk although they have it in the kitchen for breakfast they’re not allowed to bring it to the bar for your coffee. I don’t get that. I don’t think it was lack of willingness in the staff because they were very lovely But I don’t think anyone was willing to think outside the box to go and get another heater and plug it in for me in the room to make sure that I have a kettle in the room so I could take my medicines with a warm drink I was told the bar is open all the time. You can get a coffee any time. I’m not going downstairs in my night dress to get a hot drink to bring it back to bed when I usually take my medicines and then go back to bed while they take affect I shouldn’t have to explain that. I’m not being picky because externally the hotel is beautiful but if you have needs that to be on the basic then do not come to this hotel.|As a footnote because there was the room was so cold my trainers that have got wet the night before and New normally dry out overnight on a radiator was soaking wet the next day and I had to spend the next day out and about in soaking wet uncomfortable shoes And my trousers who also damn the edges of my coat did not dry off all of which dry off at home very easily and I don’t have very high central heating.|Moxie, if you’re going to offer accessible rooms you need to think beyond with a wheelchair fit in here you need to think what does someone who needs an accessible room who might be have a chronic illness might have medicine needs what would they need? How can we think this through? Please don’t do just half the job.

Had a lovely stay at Moxy hotel - conveniently located, great rooms, comfortable and clean. Very funky vibe across the hotel - love the decorations and lounge/breakfast area, makes it feel even more cosy. The breakfast spread was nice; delicious food! Will definitely stay there again!

Super nice Hotel, friendly staff. One downside during our stay hot water was not available in the bathrooms, we had 3 rooms all only with cold water in winter. These things can happen I understand, but then I would expect a solution from the Hotel. The only feedback I got was it occurred during the day and we are woking on it. I expect a different approach/ solution to auch a problem. Sorry but not what I expect from a Marriott Hotel.

The building is lovely, It used to be An old university building, The bar and entrance is lovely. The staff are excellent and that’s where it stops. The rooms, especially the accessible room is not accessible, My wheelchair couldn’t go over the bump to get into the room, For ecological reasons, they keep the whole hotel bedrooms at a freezing temperature, The staff were lovely and brought me an extra duvet, but I slept in a hat a thermal vest, a warm night dress, and two duvets and couldn’t get warm. The bed is really comfortable, The accessible bathroom, you cannot get a wheelchair up to the sink, And there was no chair in the shower no one is going to take their wheelchair into the shower, Also, the mirror is at such a level that you couldn’t use it to do your make up there was no comfortable chairs in the room and it’s not a hotel to go to if you want any Normal extras. I asked if I could have a kettle in my room I explained that I have medicine that I have to take with a A hot drink the suggestion was that I came downstairs to reception(In my Night dress) To get myself a drink, so I took a tea up to bed and took my medicine the next morning with freezing cold tea. The breakfast is €17 but there was not catering for people that needed gluten-free or dairy free or have any dietary needs. Pack your own slippers because this hotel doesn’t provide them for being part of the Marriot chain one would expect slippers, tea and coffee making facilities, et cetera. I thought it was an age thing, Put my son who’s a millennial told me he doesn’t like Moxie either. And I make a plea for any hotel who has an accessible room to have a window that you can see out of if you’re in a wheelchair! Is someone who is chronically ill or disabled unless they’re travelling for work is travelling for pleasure they want to have a holiday they want to feel wanted Moxie made me feel a burden. I have to emphasise the staff were lovely, The Bar area and the building was fantastic. The location is okay if you want to walk for half an hour into town it took me that long In my power chair, But It is a pleasant And safe area. The beds are really comfortable. The room was cold. The decor was cold. It was claustrophobic and unfortunately, one of the nastiest hotel experiences I’ve had in a Long time. I appreciate I am not the target audience or the target age group for Moxie, But they need to just go that little bit further because they’ve got very lovely staff that are very willing to make it enjoyable place for people to stay, And with all the pictures in the entrance hall while I put some beautiful picture of The building of the surrounding streets or the area in the bedroom rather than have it as a grey box. The bedrooms are Have no soul.

Generally, a nice place to stay, clean spaces, food and entertainment were good. Front desk service varies up and down. The front desk is part of the bar, and the staff are better bar tenders than hoteliers. My most significant frustration was caused by their failure to send my hotel bill. Marriot does not have a central computer system so I had contact the hotel front desk directly. They do not answer the phone or email messages. I had to work with second level Marriot customer support in the US who contacted the hotel front desk on my behalf. It took two months, delayed my expense report, causes late fees on credit card. I will likely have to stay here for work in the future. I hope the front desk service improves to match the rest of the hotel.

Rooms are clean and modern. The staff was very friendly and helpful when we requested to move to a room away from the elevator. Located in a quiet area within a 20 minute relaxed walk to the center. The community courtyard was an ideal place for guests to wind down with a drink at the end of the day. I'll definitely be back

We stayed at Moxy Lille for two nights during our visit to the city. The reason that we chose this hotel was due to the hotel being central and being a Marriott Bonvoy member. Considering the super cool historical building it's in, we thought it was a great choice.||We arrived at the hotel very early around 10 a.m. Our Marriott Bonvoy status was acknowledged at the check-in but unfortunately an early check-in option was unavailable due to the hotel being full. The reception staff were very friendly and happily accepted to store our luggage until check in. We left the hotel until 3 pm and went exploring the city.||When we got into our room, we found it very well thought and nicely decorated. While cleaning could be better (e.g. there were toothpaste stains on the bathroom floor), the room was in a great state. The bed was comfortable. The TV was great size. There were tea and coffee making facilities in the room. As in all Moxy hotels, the room was very well thought after all.||In terms of location, the hotel is very central and it is within walking distance to the central Lille. The Palais des Beaux Arts which is a must see location is very close. The furthest distance took about 25 - 30 minutes to walk and it was great for exploring. ||We had breakfast at the hotel on both days and the breakfast options met our expectations. The restaurant gets quite busy at peak times and it is sometimes hard to have all food options available. For this reason, I would recommend going at off-peak times. ||The hotel was proactive in acknowledging our Marriott status as well. They kindly accepted our late checkout request and provided the dining credit that comes from this status.||However, the only confusing part of the stay was the billing at the end of the stay. When checking in, we were told that the hotel credits from our Marriott status wouldn't cover the breakfast and we would need to pay 5€ extra per person. But then when checking out, we were told that the bill was completely covered but then they failed to produce a final bill that covers all the stay and dining costs. They said the printer wasn't working but they could provide a receipt via email. This email only covered the dining costs but not the accommodation costs. While I'm not complaining about the final cost that I'm charged, it was a bit amateurish to not have a final bill even when we explicitly requested it.||Overall, we enjoyed our stay and truly appreciated the friendly and comfortable service. We would definitely consider coming back here during another visit. We would appreciate if the staff could be more informed about the hotel billing system and pricing details to avoid confusions during future stays.

No proper heating and no hot water. The sink is clogged and the floor is not cleaned properly. The front desk stuff tells you that the heating is because of the environment. They should write it in the description, so we know that we won't have proper heating on -1° in December before we book, so we can bring sleeping bags. Avoid this hotel. We will never come back.