Moxy Lille City

We stayed at Moxy Lille for two nights during our visit to the city. The reason that we chose this hotel was due to the hotel being central and being a Marriott Bonvoy member. Considering the super cool historical building it's in, we thought it was a great choice.||We arrived at the hotel very early around 10 a.m. Our Marriott Bonvoy status was acknowledged at the check-in but unfortunately an early check-in option was unavailable due to the hotel being full. The reception staff were very friendly and happily accepted to store our luggage until check in. We left the hotel until 3 pm and went exploring the city.||When we got into our room, we found it very well thought and nicely decorated. While cleaning could be better (e.g. there were toothpaste stains on the bathroom floor), the room was in a great state. The bed was comfortable. The TV was great size. There were tea and coffee making facilities in the room. As in all Moxy hotels, the room was very well thought after all.||In terms of location, the hotel is very central and it is within walking distance to the central Lille. The Palais des Beaux Arts which is a must see location is very close. The furthest distance took about 25 - 30 minutes to walk and it was great for exploring. ||We had breakfast at the hotel on both days and the breakfast options met our expectations. The restaurant gets quite busy at peak times and it is sometimes hard to have all food options available. For this reason, I would recommend going at off-peak times. ||The hotel was proactive in acknowledging our Marriott status as well. They kindly accepted our late checkout request and provided the dining credit that comes from this status.||However, the only confusing part of the stay was the billing at the end of the stay. When checking in, we were told that the hotel credits from our Marriott status wouldn't cover the breakfast and we would need to pay 5€ extra per person. But then when checking out, we were told that the bill was completely covered but then they failed to produce a final bill that covers all the stay and dining costs. They said the printer wasn't working but they could provide a receipt via email. This email only covered the dining costs but not the accommodation costs. While I'm not complaining about the final cost that I'm charged, it was a bit amateurish to not have a final bill even when we explicitly requested it.||Overall, we enjoyed our stay and truly appreciated the friendly and comfortable service. We would definitely consider coming back here during another visit. We would appreciate if the staff could be more informed about the hotel billing system and pricing details to avoid confusions during future stays.

Rooms are really clean, and have that sort of rustic/youthful vibe to it. The service was great, didn’t catch her name but the check in lady was really friendly and informative. The family room we got does have a slanted roof on one side so you do have to bend down a lot.

Rooms are clean and modern. The staff was very friendly and helpful when we requested to move to a room away from the elevator. Located in a quiet area within a 20 minute relaxed walk to the center. The community courtyard was an ideal place for guests to wind down with a drink at the end of the day. I'll definitely be back

I stayed here recently with family. The hotel is nice and modern, and the room was well equipped and spacious. Breakfast had a good selection too.||The only tip I can give is to not park on the street directly outside. Our car was broken into there during the night. Not the hotel’s fault, of course, but just beware if you’re visiting. Sadly that soured our stay.

Avoid this place! Don't stay here if you want air conditioning. They claim it's set by Marriott at 22 degrees but my room was 28 degrees for my entire stay. When I asked the front desk they said they said it's Marriott policy and provided a fan and blamed it on the weather. It was 33 degrees out yesterday and outside overnight temp went down to 25... Marriott you need to fix the AC (it's not cooling the room to 22, the air coming out is warm) and fix your policy to let the customer choose lower. Also, there's no iron or ironing board in the rooms, and very little space to hang any clothes up. No fridge, coffee or really anything but a TV in the room. For the price and for being a Marriott brand, this is quite disappointing. The maid also walked into my room when the door was locked. What's the point of a lock!

Internally this is a pretty standard Moxy - the building itself is rather impressive and huge. Local area is fairly quiet, and it seems a lot of locals use the hotel for drinks and to sit in the outside courtyard (which is nice to see). There's a Carrefour and an Irish pub within a few minutes walk, and you can walk to the city centre within 20-25 minutes.||Uber from Lille Europe station is about £10.38 and takes 10 minutes at most.||The staff are friendly, but seemed rushed a little. No welcome drink provided (which is the first time this has happened at a Moxy) or elite status recognised, but these are small things. Room was small but functional, however the design continues the trend of having less and less privacy in bathrooms. Frosted glass means you basically can see anyone sat on the toilet, particularly at night. The soap dispenser is also behind the shower so you have to go through the water to get the soap.||A request on the app for extra pillows went unacknowledged (only two small pillows provided, they really need four) but a 14:00 checkout was acknowledge and honoured with no issue.||Overall a decent place to stay should the price be right.||Average cost per night: £82.26

We really enjoyed our stay for the most part - the building is gorgeous and the location is convenient, and the vibe in reception is pretty funky. Pleasingly, the rooms are peaceful despite the busy bar and location (and we're sensitive to noise, so it was really good). Well appointed family room with basic amenities. The staff were always super friendly, the bar was welcoming and fun, and they tolerated my broken french :) The reasons for not giving an excellent rating are perhaps my own expectations - the sofa bed in the room was really uncomfortable and we've had much better in less expensive hotels. There was no mini-fridge/safe or way to secure the room (we had to ask for a do not disturb sign). And parking was given as an amenity but wasn't available, which we were only able to find out AFTER we'd booked the room. We were given an alternative nearby which worked, but was a faff. But we'd stay there again. with our expectations better managed.

We stayed at Moxy Lille for two nights during our visit to the city. The reason that we chose this hotel was due to the hotel being central and being a Marriott Bonvoy member. Considering the super cool historical building it's in, we thought it was a great choice. We arrived at the hotel very early around 10 a.m. Our Marriott Bonvoy status was acknowledged at the check-in but unfortunately an early check-in option was unavailable due to the hotel being full. The reception staff were very friendly and happily accepted to store our luggage until check in. We left the hotel until 3 pm and went exploring the city. When we got into our room, we found it very well thought and nicely decorated. While cleaning could be better (e.g. there were toothpaste stains on the bathroom floor), the room was in a great state. The bed was comfortable. The TV was great size. There were tea and coffee making facilities in the room. As in all Moxy hotels, the room was very well thought after all. In terms of location, the hotel is very central and it is within walking distance to the central Lille. The Palais des Beaux Arts which is a must see location is very close. The furthest distance took about 25 - 30 minutes to walk and it was great for exploring. We had breakfast at the hotel on both days and the breakfast options met our expectations. The restaurant gets quite busy at peak times and it is sometimes hard to have all food options available. For this reason, I would recommend going at off-peak times. The hotel was proactive in acknowledging our Marriott status as well. They kindly accepted our late checkout request and provided the dining credit that comes from this status. However, the only confusing part of the stay was the billing at the end of the stay. When checking in, we were told that the hotel credits from our Marriott status wouldn't cover the breakfast and we would need to pay 5€ extra per person. But then when checking out, we were told that the bill was completely covered but then they failed to produce a final bill that covers all the stay and dining costs. They said the printer wasn't working but they could provide a receipt via email. This email only covered the dining costs but not the accommodation costs. While I'm not complaining about the final cost that I'm charged, it was a bit amateurish to not have a final bill even when we explicitly requested it. Overall, we enjoyed our stay and truly appreciated the friendly and comfortable service. We would definitely consider coming back here during another visit. We would appreciate if the staff could be more informed about the hotel billing system and pricing details to avoid confusions during future stays.