Helene S.
Yelp
Great location. Nice KREWE at the front desk and the bar, but...we encountered quite a few issues during a three night stay.
The good.
Super friendly staff. Nice to be able to check in and be met with a warm smile.
Coffee and tea are available in the lobby. If the hot community coffee pot was empty, they would go to refill it. For hot tea, there was not a hot water container, but they were happy to fill a cup from the bar.
Sips and paint Friday night at 7 PM. Complimentary small canvas, easels and paint provided at the bar. Loved my sunset mock-tail with a splash of ginger. So fun.
Location. On the same street as the Waldorf Astoria Roosevelt Hotel, but a fraction of the price. So easy and convenient to walk to Royal Street, the Quarter or the Riverwalk.
The not so good.
Housekeeping was due every other day. During our three night, four day stay, we ran out of tissues, had damp towels due to a very intermittent steamy shower with no vent in the bathroom and had an overflowing garbage can because the housekeeping never came even once in a three night, four day stay. When we asked about it on checkout, the response was oops, we've had to cut back on services.
Love the shower with both a large overhead rain shower and a hand held. Plenty of soap and shampoo in the full sized permanent containers, which was key due to no housekeeping and also better for the environment. Unfortunately, the water was hot, cold, very cold, hot, very hot and then very cold. Good for a quick rinse, but not for a longer shower.
Key cards!!! Our keycards worked when we checked into the room.....and then they didn't. Had to change the keycards at least 2-3 times a day because we kept getting a yellow instead of a green light on the door. Bumped into the general manager on Friday afternoon when my keycard was not working, again, and he said it was because the deadbolt was on in the room, then he chuckled and walked away. Got a new keycard and guess what? The new card worked again, but just once, until I needed to get another new keycard the next time I needed to open the door to my room.
Location is great. Price was very good for graduation and awards weekend, but not up to the standards that I've come to expect from Marriott and Moxy.