John T.
Google
I found the Consulate staff very efficient, friendly and helpful. 10/10!
I was somewhat concerned, after reading the negative reviews here. I arrived at the Consulate in "critical observer mode" prepared for the worst. We were attended to in a professional, efficient and friendly manner, and both Carlos and Brigido went way out of their way to assist us. I was quite blown away by their wonderful service. They treated all of the other customers in the same manner as I had experienced , about 8 other people during the time I was there, (some needing work visas, some business visas and some tourist visas.) The only customer I saw not looking too happy was the guy who didn't have all papers required in order to continue with processing his visa. After some time, I asked Carlos as to why he thought there may have been one or two negative reviews mentioning him by name, and his answer was accompanied by a rueful smile: that sometimes people arrive without the correct documents required, in an agitated frame of mind and expect him to perform miracles in the shortest possible time frame in sometimes not the politest manner. The Consulate has certain requirements that he has to ensure are fulfilled before any document processing can begin. More than fair enough! I wasn't there at the time that prompted other users to post negative reviews, but I honestly thought of him as a very helpful and likeable member of staff. Let's face it..... people are more likely to leave positive reviews about the aquarium or cable car than they are about the Mozambican Consulate, especially if arriving there a little stressed after reading negative reviews and maybe struggling to find parking. Arrive with a smile, and I'm very sure it will be reciprocated by the staff. They're great people and in my opinion based on my experience 24/02/20 I saw them trying hard to help :-)
