HayleyB329
Google
We visited Mr & Mrs White Hotel in June 2025 for our 15th wedding anniversary, staying 7 nights in the honeymoon suite (with hot tub). ||Sadly, our experience fell well short of the 4-star standard advertised.||On arrival our transfer dropped us at the main road and we were left to “Google Maps” our way in. We ended up lost and at the wrong hotel before eventually finding reception after midnight which was closed, with just a key and instructions left. Not the start we expected for a special occasion.||Our room looked stylish and “boho chic” at first glance, but it was in an isolated outbuilding, not part of the main blocks which took away some of the atmosphere. Worse still, the smell of bleach was overwhelming and when we showered the water itself was so over-chlorinated it made our eyes sting and throats sore. We raised this daily, were told it was an “island-wide issue,” and were offered bottled water that never arrived. For most of the week we couldn’t properly wash, and only on day 6 was the water finally safe to use.||Breakfast was nice but basic and the same every day. There was no coffee at all during our entire stay as the machine was broken. The pool area and grounds were tired, loungers dirty, and not maintained to the standard you’d expect.||The saving grace was Jenn, the bartender, whose warmth, kindness, and customer service were second to none , she genuinely made us feel cared for and was the highlight of our stay.||Overall, this hotel has loads of potential but our anniversary trip was let down by poor facilities, lack of basics and issues that were never properly resolved. For us, this was definitely not a 4-star experience, more like 3 star at best.