Wing Chiu T. Ng Ginés
Google
My experience with Mrs. potts was bittersweet on the sunday brunch. Its a very small, hip looking place that serves quality food with fresh ingredients that also doubles as a bakery; the sourdough we bought was delish. So we were 3 and a baby and the wait time was 40min-60min and we were fine with the wait time as we had heard it got pretty busy. After the hour we routinely checked on what turn we were and at one point we knew we were next in line. Nonetheless, our turn was skipped by 6 two person tables all which had turns AFTER us. We talked to the hostess several times and all she said was that all the turns available were only for two person table (which was a lie because when we got there out of the 12 or so tables that we saw only 2 were two seaters and most of them were 4 seaters). All three of us and our baby were outside waiting in the hot day for 2 hours and 30 minutes to get seated and I was furious.
When we finally got seated after talking to what we assume was a manager I was already having a terrible day. But here comes the sweet part...many of the staff apologized for the wait time several times, the service was great as 2-3 staff were constantly keeping our needs met, the food was fresh, hot & very good. They served some pretty creative dishes that make me want to come back. Also, half way during our stay they served some risotto croquettes on the house to apologize for the wait. Needless to say, my terrible day had been flipped upside down and I started to enjoy my afternoon brunch. We ended up having several more drinks, 2 giant deserts and as mentioned before buying sourdough bread.
Negative : the hostess was TERRIBLE at her job organizing & prioritizing and had a bad actitud before and after we talked to who we assumed was a manager and a staff member my wife knew. I think they made a mistake that day and assume it doesn't happen all that often.
Positive : the staff was very attentive, very apologetic, food was great and everyone made their part in mending our understandably bad experience. The brunch food was delish and can't wait to come back and try other dishes. Also, my wife says the coffee is amazing here.
I'll give it 3 stars for my first visit but can't wait to come back again and give Mrs. Pott a fresh start.