Sameera Nuwan Rathnayake
Google
We were deeply disappointed with our recent experience at Mt Bundy Station, particularly with the reception and support staff. The booking confirmation we received did not clearly state the check-in time—it only mentioned the check-in and check-out dates. As a result, we arrived early, expecting an early check-in, not realizing that specific timing was buried within lengthy terms and conditions that were difficult to navigate.
Upon arrival, the staff member we interacted with was extremely unwelcoming and aggressive from the outset. Unfortunately, we felt that as non-native Australians, we were treated unfairly and with a lack of basic courtesy. The attitude and behaviour of the staff gave us the impression of racial bias, which made the experience even more distressing—particularly with young children in our care.
Several eco-tents appeared to be available at the site, and we politely requested early access to just one of them so we could settle our children and prepare a meal. Our request was ignored, and instead of trying to assist, the staff accused us of applying pressure and made no effort to show empathy or understanding.
This was an extremely disappointing experience. The staff did not demonstrate any qualities expected in the hospitality industry—they were unhelpful, unfriendly, and in some moments, intimidating. We genuinely felt unsafe to raise our concerns further out of fear of retaliation.
Regrettably, due to the treatment we received and the overall poor handling of guest relations, we cannot recommend Mt Bundy Station to other travellers. Respect, kindness, and professionalism should be the foundation of any hospitality business, and unfortunately, we did not experience any of these during our stay.
