Isidora C.
Yelp
Zero stars if possible. I did not even get the chance to go to this place and I had a horrible experience. Patrick the manager, did not want to give me his last name was extremely rude and unprofessional. In times like this when one is working hard to earn their money, all I wanted was to enjoy a massage and was robbed 140 dollars. There is currently a winter storm passing over where I am and was unable to contact the spa or even move more car, out of safety. I got charged 140$, thinking this was a mistake i tried contacting them, once I did the gentlemen who answered told me no refunds. I explained the circumstance and was passed to a manager who was extremely rude. I explained to him as-well, I was unable to contact them due to a winter storm and was told sorry tough luck and was hung up on. He told me there was a cancellation policy but the cancellation policy specifies that you can cancel free 48 hours before appointment but I has scheduled the appointment 3 hours before. Where is the empathy? You say your therapist waited 45minutes well i waited 3 hours in order to be able to contact anyone. You should revise your cancellation policy and add some other methods to ensure this doesn't happen again. As for me will never ever recommend this place and will definitely go out of my way to talk it down.