Chris R.
Yelp
Most reviewers have commented on their winter season experience; I will talk about the summer season experience as a season pass holder. 1) I think certain of their lift operators could use an attitude adjustment. Particularly the shorter brunette who wears the aviator-style glasses...don't talk to the valued customers and especially season pass holders like you are some cop with an attitude. On July 7th, I watched you, who were running the lift up to the Black Diamond grill and bar, give a ten minute long tutorial to a mother and her child who had, apparently, never ridden a ski lift before. I asked if I could jump ahead, as there was only a little over an hour left before last ride back down, and you acted like I was out of line, and even put your hand up like you're some TSA screener or something...okay, so i wait, and after the long discussion on how to get on the lift, pull the safety bar over, etc., what do these people do, but fail to pull the safety bar down the whole 15 min. ride up! Thanks for the waste of time. You should have, and could have easily let me go ahead of them. What, were you trying to spare their hurt feelings they were being passed over, or something? Ridiculous. I will say that Coley, the blond girl who runs the Black Diamond grill is awesome, has a really bouncy, fun attitude, and talks to the customers like they are her friends, or at least human beings and the bread and butter of that place. After all, where would you be w/o your patronage? 2) Another incident worth reporting was on July 28th. After taking the Marmot lift up, I hiked 2 miles or so all the way across to the top of the Black Diamond grill lift, and get there at 2:45. Joe, the other BD employee says, "Oh, shoot, i just closed down and am supposed to be back down below by 3" (they normally shut the grill down around 3:30-3:45). He's a nice guy, but I could tell he was put-out that I spoiled their early close...you don't act that way with the customer and make them feel superfluous, though! It was mostly the fault of whomever downstairs told him to close early. They should have known, as the Marmot lift operators did, that, like I told them, I was going to hike all the way over to the grill and get a bite and a brew. I see a little bit of a communication breakdown with the staff, and also, why the hell are you closing down a well-advertised attraction early on a Sunday afternoon, when you are only open Sat. and Sundays? Doesn't make any sense...they were just trying to get out of there and get home early and made one of their season pass holders feel like a bother. Not good customer relations. Although I will say again that Joe made friendly, best efforts to kick the grill back up and get all the fixings out and make me a garden burger, I will say that it wasn't worth the almost half an hour wait. Very bland and unremarkable.
As a season pass holder, I plan to return at least a couple more times before the season is out (and still won't get my $129 worth after only about 4-5 visits at $20/day), and hope for better experiences. And, a word of advice to the staff here: value the customer and treat them like gold -- we are the gold in your pan and the reason you have a job at all. Thank you.