Hannah S.
Yelp
I booked a 3 night stay (thur 3/20-sat 3/23) at building 1, attached to the indoor waterpark. I reserved for 3 adults and two small children. Upon checking in I was told I was only allowed 2 adults, and if there was a third staying it would be almost a $300/night additional charge. For one adult. The employee told me to just buy a daily wristband and it would be fine, but we found out that guest didn't get a parking pass and was not allowed TOWELS AT THE WATERPARK. Smh.
I then found out that there would be NO housekeeping/towel or bed turn over during our THREE NIGHT stay. They monitor towels in each room, so we were expected to use the same 4 bath towels for 4 days, and keep all our bagged trash in our hotel room. I'm sure we could have asked for new towels, but upon giving our used ones in return which felt off-putting enough that we just took extra towels from the wooden storage bins they leave open in the hallways during room cleanings. There also is a significant lack of table-tops, and zero dresser/drawers in the rooms. We had one very small nightstand between the two beds (with no drawer, but don't worry, there was a phone that had a cut cable?) which was about 2 feet away from each bed. One table on the opposite wall (no drawers, obviously) accompanied by two wooden chairs
The beds were standard, as well as the sheets (though very scratchy), and they did provide plenty of pillows. But the blankets? If you can call them that, consisted of a knitted blanket (which was thinner and less comforting than their towels) and a weird sheet-type patterned overlay, that didn't even fit the whole bed. My kids and I brought our own favorite blankets, but my friend literally went to the local Walmart to buy one because she was so cold and uncomfortable the first night.
My children are young, so we stayed in the ONLY small-kid friendly area of the waterpark. The first two days, there wasn't a single lifeguard watching the entire area, a few parents including myself had to signal when kids could safely go down slides, get kids out of the way at the bottom, etc. Saturday a lifeguard was at the top of the slides, not letting anyone go down for minutes at a time. We couldn't figure out why he wasn't letting anyone go down, there were 3 slides and 20 kids waiting on the steps. He'd let one go down a slide and a min later let another one go down a different one. It almost seemed like he was drunk, he would just sit and talk with the kids while they were just trying to go down the slides. Parents started going up with their kids, just to get them through.
I alao saw multiple occurrences of children being very unattended to or in care of visibly INTOXICATED adults. That's going to happen when you have a full bar in the waterpark, but that's when the LIFEGUARDS should be paying attention. Impaired lifeguards and impaired parents of children, it was hard to be apart of it all.
An instance got so out of control with a drunk parent that the POLICE were called and a man was wrestled to the ground and ARRESTED in the middle of the waterpark- in front of his own and dozens of other children.
Will absolutely not return, unfortunately.