Bambiethedeer “Bambiethedeer” Vigil
Google
I took my children for smoothies and brownies, something we do every other week. Yesterday the smoothies and frozen coffee ☕ wasn't blended with enough ice and very watery. The last visit was the same. The coffee was delicious that was brewed, and very hot. The weekend prior it wasn't. Mudhouse doesn't have any milk options out such as almond milk or oat milk for coffee in case you're vegetarian or lactose intolerant. They said it's 85 cents for additional milk options for your coffee.
During yesterday's visit I requested they punch my card for my last visit because I forgot to ask. The cashier said if I could find my last receipt or bank statement she would honor it and put my missing punch,which is supposed to earn me a free drink after 12 visits. So I returned with my screen shot of my Bank statement. The other two cashiers or workers surrounded her on each side and said we're sorry ma'am she's knew she didn't know she's not allowed to honor that time. I said well I spend between 30 and $40 each time I come here and that's really not fair I'm just trying to earn my way to a free coffee and I just forgot last time. The male and the photograph with the curls said "it's not our problem if you can't remember things Karen" I said I assure you that is not okay to treat me this badly, your burritos are cold inside half the time,you gave us watery drinks, both last visit and this one and your coffee is cold almost every single Sunday evening we come. I said I would like to speak to your manager or you need to call her on the phone because I want a refund, I was told I was not allowed to have a refund. I told them I was going to take a picture of them for my review and I was going to tell everyone how badly they treated us.So they posed for the picture smiling. They tried to call after us when we were leaving an hour later "mam,mam, excuse me mam" It's funny how I went from "Karen" to mam when leaving an hour later. I didn't speak to them any longer and the trio continued laughing at us as we left. I felt like I was in highschool again,I guess that's what happens when you leave children in charge of the business on weekends with no management or supervision.
