Filip Fraj
Google
One day I forgot my smartwatch on a lounger by the pool. The next day I looked for it. Since it was a Garmin watch, it connected to my mobile phone in the pool bar area. I asked the lady at the bar if they had found it? We showed her a photo and she said no. We asked the reception if anyone had found it. She said no but that she would call the pool bar to see if they had found it. The answer was no. My mobile phone still showed the watch connected only at the pool bar. Everywhere else they gave me disconnected. I started showing the lady at the pool bar that Watch was still connecting to my mobile phone there and that it must be there somewhere. At that moment she put on a sweatshirt, took her handbag and started to quickly leave. We stopped her because she had it with her because it started to disconnect. At that point she started looking for something in her handbag and took out my watch. She said that she thought we were looking for a bracelet (we showed her the exact photo of the watch right at the beginning). We went to tell the reception about this whole situation because they were also deceived when the lady from the reception called her to see if they could find them. After an hour of solving the problem, we didn't even get an apology. Nothing at all!
UPDATE:
1.) There was no misunderstanding because from the beginning we showed the photo of watches to the lady at the pool and the lady at the reception. The lady at the reception called the lady at the pool with the exact information of what we were looking for according to the photo and color (in Vietnamese) so there was no mistake in communication!
2.) We stood by the pool for more than an hour and asked about the watch, so it was not returned to us immediately.
3.) On the other hand when the lady found out what we were looking for, she tried to take it away quickly. (When she returned the watch, she suddenly did not rush anywhere and stayed by the pool all evening).
4.) What were we supposed to thank you for? For trying to rob us in the hotel? We should have called the police.
5.) The lady at the reception knew that the lady at the pool was lying. So you probably don't have honest employees but thieves!
I HIGHLY DO NOT RECOMMEND VISITING THIS HOTEL. ( MUI NE HILLS BLISS, MUI NE HILLS BACKPACKERS, MUI NE HILLS VILLA HOTEL)