Jennifer B.
Yelp
Well, this is sad... we have stayed here regularly for two years for work, always bringing our dog- we have a small business in Mill Valley and we come up from Carmel and our dog travels with us for work. We stay here because it's cheap and convenient. A family of about 30 people live on the property in the back building and in several of the rooms on the back of the hotel. We have gotten to know the family and grandma and all of the kids a bit. The rooms were remodeled probably 10 years ago, and are in need of some work- lots of stuff is broken or doesn't work properly, faucets are coming loose from the sinks, shower heads are often broken, sinks are clogged, some mattresses need replacing- the box springs are broken on many beds. Minor things- some rooms are much better than others. We have stayed in just about every room here. They are not super clean, we have found bugs on occasion- near the ceiling and in the bathroom sink. But the beds are always clean and sheets are clean. Sometimes there is a super strong odor from chemicals. Walls need painting. It's the cheapest hotel in the area, so we stay because it works with our budget. We never complain, even when less than desirables check in and make lots of noise. You get a lot of less than desirables staying here. Tonight we showed up as usual, we had prepaid online. When we get to the hotel they asked if we have a dog and we said yes and they then said we have to pay $40 extra- a new policy. They have never charged us extra in all the times we have stayed. This fee is not stated on their site. I would get it if this was a high end hotel, but they have tile floors and no bed comforters- just sheets. Just like motel 6, but not as nice. And they have never charged us before- they know us, we stay all of the time, never with any issues. Our dog is very well behaved and super clean. What was the most insulting is we have been loyal customers for two years and felt we had a good relationship with the family. So this is just not ok. This isn't how you treat people. I spent 20 minutes on the phone with hotels.com and finally got a refund and now I am heading off to find other accommodations for me and my pup.