eunyoung park
Google
The food at this restaurant was delicious, but I have no choice but to give a low rating due to the poor service.
The reason is that the glass of lemonade I ordered completely shattered the moment I picked it up. Shockingly, no one apologized or even asked if we were okay. All we kept hearing was, "It's okay," which felt dismissive rather than comforting. One of the managers even said it wasn't their fault and simply walked away. Meanwhile, we were left standing awkwardly as they cleaned the table. Despite asking to be seated at the neighboring table, we were made to wait for quite some time. Eventually, we were seated, but by then, our mood had completely plummeted.
That said, I do want to acknowledge that the food itself was very tasty.
What I took away from this experience is that if the staff had shown a bit more care and professionalism, they could have left travelers with a much better memory of their visit.
After all, for some people, a trip to Malta may be a once-in-a-lifetime experience.