Andria Stark
Google
TERRIBLE & RUDE SERVICE - Would avoid this place! I don't normally write bad reviews, but the rude and dismissive response we received from the male host on Christmas Eve has to be noted. I made a reservation for the holiday over a month before our trip on their website & received an initial reservation hold email. I wanted to be sure we were confirmed & to see if we had to prepay given the holiday menu, so I emailed and called several times. No email response was given and nobody ever answered the phone, despite calling at different times during open hours. We walked into the restaurant that afternoon to confirm with the host we were all set for later that evening at the reserved time slot - he replied "sure, you can come in tonight" - without even asking for the reservation name.
When we arrived that evening, I showed them the original reservation hold email I received and the same host we spoke with that afternoon rudely explained we had not prepaid for the dinner and therefore our reservation was not valid. He was completely dismissive, saying there was nothing he could do & he likely didn't understand what we asked when we had spoken with him only a few hours prior. Had we known we were not confirmed, we would have made other dinner arrangements. Instead, we had to walk from restaurant to restaurant begging to be sat without a reservation on the busiest night of the year.
As someone who has worked in high-end restaurants for over five years, I understand reservations can be shifted & there are ways to accommodate guests, especially when it's the restaurant's error. Municipal House Restaurant needs to fix their reservation process and should be more responsive, considerate and kind to guests. I would highly recommend spending your money on one of the many other beautiful restaurants in Prague, especially since so many of them are kind and respectful to tourists.
