Nickie C.
Yelp
I really, really wanted to love it here, but I just didn't.
Murano doesn't have a lot of places to stay, but I was keen to spend the day before and the day after our cruise on Murano instead of in Venice proper, so we needed 2 separate nights in a hotel. I booked Murano Palace for both but ended up cancelling the second night and going elsewhere.
Basically it is a small, family-run place that is much more like a B&B than a hotel. The owner wanted us to call when we were at the airport but that would have been expensive, so we just emailed and said we were on course for our arrival time. You see, they don't staff the building except when they know people are coming. So that's awkward.
We got to the hotel about half an hour early and the door was locked, so we buzzed and waited and waited and buzzed and knocked and nothing. Finally I emailed and said we were waiting and the door was opened for us.
There's no lift and the stairs a bit awkward when you're dragging luggage and there's no offer of help. The lights have to be pushed on every time (and you need a special key to have them on in your room). The lady who checked us in was nice but didn't really speak English. Our room was not the cheapest in the hotel but wasn't a canal view - it was, in fact, right next to the reception desk. The window opened up onto nothing, except the kitchen window - so they could see right in our room if we didn't have the curtains drawn. And it was warm but the air conditioning wasn't on so we wanted the window open... not great. But the bed was comfortable, and the bathroom large.
The TV is tiny and doesn't have any English channels. There is a minibar with a few free items which is nice.
When we checked in we had to decide what time we wanted breakfast the next day, which was annoying. As it was, we didn't much want to get up for breakfast after a terrible sleep - the walls are paper-thin, and there was a late check-in, and people talking in the corridor throughout the night (not at all loudly but they might as well have been right in our room).
So we traipsed to our unwanted breakfast and met the male owner, who was friendly but a bit overbearing. As we don't drink coffee we might as well not have bothered - we were each given a warm bread roll and there were a few pastries but that was pretty much it. But that's to be expected, and Italians don't really do breakfast.
Long story short - if you like the B&B feeling, want to feel 'part of the family', and have good earplugs, you'll love it here. We didn't.