fran w
Google
The hotel is beautiful, especially the pool and surrounding area. Also, the shuttle service is brilliant and our dinner was excellent. The staff at breakfast and round the pool and the guys that do the shuttle service are very attentive and friendly. ||However, we do not recommend this hotel for the following reasons:|- We stayed at the hotel for our honeymoon and the hotel didn’t even acknowledge this after flagging this when we booked. In contrast we stayed at a hotel in Nice last minute as our flight was cancelled and we casually mentioned to a member of staff that we had just got married and when we returned from dinner there was a lovely note, bottle of champagne and cake in our room. The fact Muse didn’t even say congratulations is disappointing |- The breakfast is very poor for a five star hotel. Normally breakfast is the meal we look forward to most on holidays but here you just get a few average pastries, juice and yoghurt included. If you want eggs, pancakes, even water! etc these all come with a very high additional charge. In the end we did pay for this as the included breakfast was so bland. We have never seen a hotel charge for water at breakfast before |- We were staying in one of the highest levels of suites and there was no outdoor space. They tried to “sell” our suite on the basis you could see the sea - however, you could barely see it from the window. It seems so odd that rooms cost the same amount and some have outdoor space and others don’t so it is just luck of the draw if you get a good room or not |- One evening we didn’t get our turn down service |- One evening the hotel booked a restaurant for us and when we arrived at the restaurant we found it was closed that evening so we had to wonder around looking for somewhere else to go |- The restaurant food is great at dinner but the restaurant is empty most evenings so the atmosphere is quite strange |