Aura B.
Yelp
Customer service at the entrance desk was not helpful, rather acted like if I was trying to break into the place.
I got my tickets via Booking.com as I did for my plane tickets, hotels, and touristic entertainment activities. I didn't have any issues with any of them, except with the Louvre tickets. I was denied entry.
As I posted a screenshot shot of what I had, I took it from the app, once the tickets were confirmed and I also PRINTED 2 pages with the confirmation and pin number, and a page with the scanning bar code, I wanted to be very sure that I had the app pics and paper copy as a back up.
The bar code did scanned but the agent said that is not the tickets. I showed her the paper back up and she still said it is not the tickets. So in the talk, a lady who seemed to be the manager pull me to the side and checked what I had, and she said, the tickets were sent on a pdf file. At that moment, I couldn't get into my emails because I couldn't get internet on that spot, it was like an underground level. I was shocked that it wasn't none of the confirmation number or the scanning bar I had, she said that was not it.
I thought that as the floor manager she was going to help and look into her computer since they had 2 computers at that entrance and so easily, they could had just look at the names of all the people that paid tickets for that day. I am 1000% sure that she has the list of all the paid tickets since, all over the internet it says, you must buy your tickets to the museum in advance because it sells out.
After some minutes maybe 15, trying to figure it out, and the strong denial of entry of these floor manager, my brother got very frustrated and asked me to just go.
So we left. When I was back in the hotel with internet service, I checked the email and I was shocked out of my mind that the pdf file tickets she said I didn't have, it's the same thing I had printed and screenshoted.
This is just one more confirmation of my brother constant complaint that the French people are not too nice or welcoming, he said " French people are like when you go to someone's home and they don't want you there, they tolerate you, but they don't want you there", my brother's experience.
It would had taken her 2 minutes to look into her computer to see my name and she didn't. Do you think that I was going to take a 7 hour flight to Paris and the museum all they way across a continent with fake tickets to play around and wasted time?!!! Smh....
Also, I was quite shocked at the entrance of the Museum, it has many different entrances and the French are not too much into signs as Americans are. There was NOT A SPECIFIC SIGN THAT SAID ENTRY OR ENTRANCE!!!!! We got there via taxi, to what it looked like one of the main entrances because I saw gates and guards and a lot of people walking in. So we get inside the exterior part, where one can see the whole building, the exterior Arts, the pyramid. All of the sudden the on duty police asked everyone to move over and away from the pyramid, they were closing that area, I don't even know why. But I noticed that the police was very rude in the way they asked the crowd to move, it didn't look as nice and civilized as American police work with the crowds in America.
I had been in a few crowded places and events and the guards and police had always been in a good mood, with gentle police words and always had helped me when asked for help. Maybe the guards, police, and staff at the museum need some kind of sensitivity and hospitality service training?!
So after we walk from one area to another area on the exterior of the museum trying to find an ENTRANCE, because there were no signs absolutely. I would ask people who looked like worked there, and they will point to the other direction for an entrance, and when we got there, it wasn't there, so we were told to walk to the other side, and this went on for about 45 mins. Until finally, a woman who work on one of the side museums told me, go straight there and you will see underground stairs that is the entrance.
Unbelievable, so from the exterior area where the pyramid is, one has to walk the opposite way and look for unmarked underground stairs that look like the entrance to a subway station, that was just One of the Entrances!!!!
Because the ENTRANCE by the pyramid was closed by the police on-site. What a mess!!!
On a positive note, I have to say the exterior inner yard part where the pyramid is, there are some nice Art to look at.
I had posted the pics of my bar code tickets and the papers I had printed. The whole purpose of me coming to France was mainly for this museum and it is still shocking that the floor manager was not helpful and denied me entry.