Amy A.
Google
We enjoy visiting small museums and were excited to see this one in Bath, our hometown. The displays are mediocre and not very well explained, especially compared to similar museums in Radstock and Glastonbury. However, our main issue was with the staff.
First, the man at reception tried to overcharge us. Later, we discovered a children's activity trail a little way into the museum. We had to go back to reception twice to ask how to participate before we succeeded in getting an explanation. We were also unaware until after we left that an audio guide was available.
There is some machinery that my children began touching, as there was no obvious signage prohibiting it, and we were given no guidance upon arrival. Another official-looking man told us off by snapping, "No fiddling!"
When I provided feedback about our poor experience, I was shocked by the snarky and rude comments from the same gentleman, who seemed to be in charge. I understand that these people are volunteers, but I would still expect staff to know the correct admission price, provide a basic introduction to the museum, and act professionally when receiving criticism.
I would not go back here if you paid me. Thankfully, we received a refund. I can't remember the last time I left a bad review or asked for a refund, as I only do so when things are truly this bad. I hope they take this feedback on board and improve. This museum on the day we visited was not family-friendly and, indeed, not a friendly place at all.
