CLAUDIA MARCELA MORENO B.
Google
Visited the museum for the Día de los Muertos celebration, organized by the Asociacion de Mexicanos y amigos de Mexico en Basel (AMEX). The celebration was spectacular, with colorful decorations, beautiful altars, tours and informative cards highlighting different parts of the exhibition, and a good selection of traditional and affordable food.
Unfortunately, I cannot give a five-start review due to poor organization and the rudeness of some museum staff. The main performances were planned in the museum´s courtyard despite the weather forecast predicting rain throughout the entire weekend. With the adverse weather conditions, the activities could have been relocated indoors so that the public could have enjoyed the presentations.
During the Procession of the Catrinas, heavy rain led to disorganization, as attendees gathered both inside the museum shop and courtyard. The ones inside the museum shop were looking for shelter due to the heavy rain. Three museum employees, including two female staff members and one male staff member, attempted to manage the crowd. The female staff members were notably rude and impolite when pushing the visitors out of the museum shop and trying to make space in the courtyard. As a result, viewing the presentation was difficult due to its location at the lowest part of the courtyard and the ongoing rain.
For future events, hope the organizers take the weather forecast into consideration when planning activities. It is crucial that museum staff are educated on the importance of making visitors feel welcomed and understand how their behavior impacts visitor´s perception of the museum service.