173ericz
Google
Pros: Fabulous rooms with compelling views; the property, in general, is appealing, scrupulously clean, and well maintained; a very nice spa with excellent (for pay) services; the breakfast buffet was consistently fresh and varied, with many healthy options; picturesque hikes and fun activities available a moderate walk from the hotel; highly worthwhile to visit the old town center of nearby Bressanone/Brixen, especially its magnificent church, with roots in the end of the first millennium!|Cons: The room was stuffy and hot, and we were astonished to find that there was no a/c. The staff member who accompanied us to the room tried to convince us that it was not actually that hot, that the heat wave that had just passed through was over and it would be fine. When we pushed, he said there were in-room a/c units available and would have it sent up. It never came. After an uncomfortable night, we asked the same staff member, who again assured us one would be sent. A fan was later delivered. When we followed up, he told us that all the a/cs were spoken for and a fan was all they had. At any stay, but especially in a spa retreat, a good night's sleep is a premium, but it was not possible here. How do you build a hotel in the age of global warming without a/c, or in ways to promote natural cooling (there are not even ceiling fans), is beyond me. |Mixed: The cold buffet for dinner was solid (don't sleep on the German potato salad), but the served part of the meal was generally disappointing. One of those restaurants where the chef is trying too hard to impress with unusual flavor pairings but often fails. The service throughout the hotel was a mix of interesting and engaging staff eager to respond, and rather icy (e.g., front desk) or pleasant but not particularly helpful.