My Arbor - Dolomites

My Arbor isn’t just a hotel, it’s a reset. Suspended above the forest in the Dolomites, it offers stillness, sharp design, and clean mountain air in perfect balance. The architecture melts into the trees, the rooms are calm and spacious, and waking up to panoramic views from bed feels like therapy. The wellness area is world-class. Panoramic saunas, a heated outdoor pool, and expert treatments create a space designed for true recovery. Every staff member we met was exceptional—warm, intuitive, and genuinely invested in the experience they deliver. The food is the best I’ve had in any hotel. Clean, fresh, natural, and deeply satisfying without ever feeling heavy. Every meal feels generous and well thought out, from the made-to-order breakfast to the beautifully balanced dinner courses. Everything at My Arbor gives more than expected.

Trip to remember ❤️ thank you to the whole staff for making my birthday trip so memorable! And thank you to David and staff at the restaurant for making each meal feel so special 😁 The only critique I have, and it’s mainly personal preference, is that the whirring of the pool drains in the outdoor pool on the spa level were a bit loud for me. It was relaxing to hear the nature not so great hearing the water system. Would come back again. Some people mentioned the heat in the room is too strong- opening the balcony doors + unplugging your key card before bed resolved that for me.

We stayed over New Year week at the My Arbor Hotel. It was an incredible week! Our accommodation was spotless. The room was vast and very luxurious with plenty of amenities that are needed in a room. The food in the restaurant is sublime. It was difficult to even eat the seven courses every evening, but it was hard not to as they were so incredible and tasty. The breakfast buffet was the widest range of healthy food that I've ever seen in a hotel. The spa area is probably one of the best spas I've ever been to, and certainly it was fun to get involved with the sauna infusion ceremonies that happened every day. As for the skiing, the hotel is very close to the ski slopes and was easy to access to and from the ski slopes using the hotel's mini-bus. This is definitely a five-star hotel and perhaps in my opinion should even be given more than five stars as it excels both in its incredible accommodation and the service and food that they supply to all guests.

We stayed at My Arbor Dolomites for a vacation and had a very mixed experience. On the positive side, the breakfast and dinner waitstaff were truly phenomenal. Every waiter and waitress we interacted with was friendly, attentive, and went above and beyond to make meals enjoyable. Their service was by far the highlight of our stay. The hotel itself is beautifully decorated, and the spa areas are aesthetically calming and well-designed at first glance. The town at the bottom of the hill is gorgeous and charming. Unfortunately, there were several significant issues that negatively impacted our experience. While the hotel states it is a smoke free property, smoking is allowed on outdoor terraces with ashtrays placed on tables and room balconies. As a result, smoke frequently made it unpleasant to spend time outside. Room temperature control was extremely frustrating. Guests cannot fully control their own room temperature. We were told to open a window to cool the room, but even with the window open it remained hot, and we did not sleep well. We were also told the temperature could be adjusted by a few degrees or changed at the front desk, but we never noticed any difference. Additionally, heated floors and towel racks cannot be controlled, and staff could not tell us when they would turn on, stating they operate at random times. The spa and wellness facilities did not meet expectations, especially given how prominently they are featured in photos. The “hot tubs” are more like warm pools: the main ones are 32°C and 36°C, with only two working jets in the main 36°C pool. We eventually found a small hot tub at 40°C, but it had visible mold. The gym equipment was also lacking—treadmills stuck while running, creating a tripping hazard, and several weight machines were broken. Another confusing and disappointing aspect was that water is free at breakfast but charged at dinner, which felt inconsistent and unclear. When we raised our concerns and asked to check out early, the hotel refused to reimburse the unused nights, stating that none of our concerns were valid. Instead, they offered us a voucher but we did not want to come back. It took 14 hours to hear back from management/owners, and when they did respond, they were unhelpful and rather rude. Had the response been more understanding and professional, we might have felt differently, but this was ultimately a deal breaker. Given the numerous issues and the price point, the hotel felt very overpriced, and unfortunately, we would not return. I recommend updating the website to more clearly detail the smoking policy, temperatures of the pools, make sure maintenance is being performed, allow guest to control the temperatures in their rooms and better communication between team members to assure the correct fees/policies are being translated. Most importantly, allow guests to check out early if they are not satisfied with their stay. We would recommend visiting the town of Brixen/Bressanone, as the town itself was one of the highlights of our trip, but would recommend staying in the heart of the city.

Our experience at the hotel was truly unforgettable. The rooms were beautiful, featuring luxurious linens and breathtaking views. Both breakfast and dinner were of the highest standard — every meal felt carefully prepared and wonderfully presented. What truly set our stay apart, however, was the service. Every member of the team was warm, professional, and genuinely welcoming, making us feel completely at home. The staff went above and beyond to make our visit special — from printing documents to providing us with champagne ice bucket and glasses so we could celebrate our engagement. Nothing was ever too much trouble. The sauna and spa complex is exceptional — serene, meticulously maintained, and designed to perfection. If you’re visiting for the wellness facilities, you certainly won’t be disappointed. The interiors are stunning, and the mountain views make the experience even more special. We would love to return in the future, perhaps to experience the magic of the area in winter. Many thanks to the wonderful My Arbor team for making our stay so memorable.

One of the best hotel experiences of my life. This place felt almost like a dream — from the outstanding food at breakfast and dinner (I always skip lunch), to the incredible spa with pools, saunas, massages, and other relaxing activities. The staff was exceptionally friendly, making us feel welcome at every moment. All of this was set against the backdrop of a stunning forest in northern Italy, so close to Austria that you can truly feel the cultural blend — and it’s wonderful. My stay here was part of my honeymoon, and I’ll forever cherish the memories we made throughout this trip. I honestly couldn’t recommend it enough. If you love the mountains and intimate, home-like atmospheres, this place is pure magic.

Unfortunately, both service and kitchen did not meet a 5-star standard (especially in this region). At the buffet, vegetables were often past their best, almost daily. Waiting times at the bar regularly exceeded 20 minutes; only dinner service was consistently good. Room service was unreliable and did not meet expectations. In the sauna area, guests were smoking, many were taking photos, and one group was clearly drunk. No staff intervened at any point. We contacted the hotel via WhatsApp after the first day, but nothing improved. Overall, it felt like nobody cared about the guest experience. Most guests have limited time and come to relax. At this level, I expect staff to step in and actively resolve such issues. Based on our experience, this hotel does not meet a 5-star standard; it felt more like a 4-star at best.

The experience was wonderful, and I enjoyed every moment of my stay at the hotel. I was very happy with the room and its beautiful view, and the restaurant was truly exceptional. I really appreciated how thoughtful it was to have a different theme each day, and every single dish was outstanding. I’ve stayed in many five-star hotels, and I’m happy to say this was the best food experience I’ve had.