My Story Hotel Rossio

This was our second stay at My Story Hotel Rossio, and it was as fantastic as the first time. We had a great experience. The front desk staff were just amazing - kind, funny, and really seemed interested in talking to us and making our stay enjoyable. If returning to Lisbon I would absolutely stay here again without hesitation. The location is perfect, the rooms are quiet, nice and clean, and the wifi is fast and free. You just can't beat this place in terms of value for money and friendly service.

Really lovely hotel, staff really attentive and helpful! We had a connecting room as we were a mum and two daughters visiting Lisbon on a city break. Reception was manned 24/7 and felt very safe despite being in a busy area. Rooms were clean with strong air conditioning and room service daily. We were lucky to have a view onto the castle and Rossio Square which was stunning. Would give it a 5 however, the room keys often didn't work so needed to go back to reception to get them reactivated despite being kept away from our phones and some of the robes didn't have ties around the waist which was inconvenient.

My Story Rossio is in a perfect location across from Rossio Square and within walking distance of some very good restaurants, as well as a grocery store within a block . We had two 3 day stays with the first in a regular double room and the second in a suite overlooking Rossio Square . Both rooms were clean , functional, and updated , including the smallish bathrooms. The space in the regular double room was tight for 2 adults and luggage but the suite offered a second small room with a TV which gave us much greater space for luggage and lounging .Of course, the cost difference was significant but if you can do it was worth it for the spaciousness and the view overlooking Rossio Square and the view of the castle , particularly at night. One thing that might be improved is better lighting for reading on both sides of the bed in the regular room. The breakfast was very good with the usual variety of foods and beverages. The staff was friendly, helpful and competent. In fact , when we returned from the Algarve for the second stay , I was pleasantly surprised that the staff had left us some chocolate cake and champagne for my birthday on that day . What a treat ! We highly recommend this hotel.

Absolutely first rate place to stay. Perfect location for Rossio train and metro services. Every member of the front desk team could not have been more friendly and helpful, the room was nicely set out, comfy and cleaned to the highest of standards. Excellent value for money and wouldn't hesitate to return or recommend.

waited almost an hour for 2 very simple items, the food itself was not very nice. tuna sandwich was watery and tasted off. |chocolate and strawberry pastry was nice but again not worth the long wait we had. we were also the onlh customers for a while and it still took very long to come.

This boutique type hotel is ideally located to everything walking distance. The gentleman at the front desk was wonderful, my room wasn’t ready when they hoped it would be , due to , it was just a few days after Portugals blackout. He kept me entertained and gave me some suggestions. The rooms are nice very clean and I would stay there again.

The location on Rossio Square is unbeatable, very close to Restauradores metro station and bus stops. There are nice shops, restaurants, and the Santini ice cream shop within a few minutes’ walk. The staff were very friendly and helpful and the breakfast was good.|Our room had some design issues with respect to furnishings and storage: at 6'2" I could barely reach the hangers in the closets, which are positioned above open storage cubes. The bathroom was quite small. The small, shallow sink and the high curved faucet made it hard to get one’s face close enough to the sink to avoid splashing water onto the floor. The four semi-functional round towel hangers are too few to accommodate 2 hand towels, 2 bath towels, and 2 supplied robes. The bedside tables are round and very small--I had to be careful that my phone/watch/coins/etc didn't fall off at night. (There are no USB outlets but we had two type C to usb plugs for charging.) The TV turned out to be built into a large mirror on the wall beside the bed--not that we watched any TV.

My Story - Rossio. Enjoyed my stay. Great location - walkable, on the main square, central to sightseeing, shopping, train station, and the metro. Staff at the front desk and at breakfast were helpful, courteous, very friendly, welcomed questions and customer interaction.||The breakfast buffet was good, hot and cold options, and they were stocked up until the end of the breakfast hours. ||I stayed 5 nights and would definitely go back. I tried to extend my stay through the weekend but they were booked so, I reserved a few additional nights at My Story -Tejo but I’m not finding the amenities nor the helpfulness/courtesy of staff to be of the same caliber. Very disappointing.