My Story Hotel Rossio

Love Love Love - Great hotel in the PERFECT location. Super easy to get to from the airport on the metro. Staff were really nice , helpful and provided great service. It was pretty quite considering its right in the middle of the action. Great breakfast with friendly breakfast staff also. Rooms clean and modern - small but functional. Nice little touch on Christmas day with a surprise present , would highly recommend this hotel.

I booked a room with the Rossio square/castle view despite being a light sleeper because online reviews praised the soundproofed windows. Unfortunately, as soon as checked in I noticed my original room had a leaky window and I could hear quite a bit of noise from the activity outside (including outdoor restaurant tables, hiphop performances, traffic etc). Maintenance promptly responded to my call but was unable to fix the window on the spot due to a missing part. The only option was to move me to the room next door, except it was noticeably smaller... so I had to choose between sleeping well or "downgrading" the space I had, although technically it was the same room category. ||Being a light sleeper, I didn't chance it but the whole experience left me disappointed, knowing I had to forgo the more comfortable room and bathroom because the hotel couldn't offer proper soundproofing. The entire process consumed one hour of my day, and I could still occasionally hear the clapping and music from hiphop in my new room, but thankfully those wrapped up before bedtime. Overall not a great impression, despite the front desk's valid efforts to try and correct things as possible. ||The location is very central and easy to walk to most places, otherwise hop on a tram or the metro. ||The bathroom in my second room was very tiny and did not have body lotion, which was something I missed while traveling with just a carryon. ||Breakfast (which was graciously comped due to my room situation) was okay, convenient to have at the hotel but nothing special. ||I'd say the overall value was not there for me; expected more from a room costing €220/night. Feels like Lisbon used to be cheaper in my first visit but this is no longer the case.

We loved our stay at My Story Hotel Rossio! The room was beautiful and super comfortable, with an incredible view of Pedro IV Square. The bathroom was large and spotless too. Breakfast was amazing — the dining area was gorgeous, very clean, and had everything you could want (including the delicious pastel de nata!). The breakfast staff were wonderful and went above and beyond to make sure we were happy. I wish I had their names to thank them personally. Highly recommend this hotel — perfect location, great service, and such a comfortable stay!

The rooms were good, although a bit small. The bathroom was good. The location was good and convenient. Breakfast was good. However, the service was disappointing. When I asked for cups, a female staff member gestured at me with her hand like a traffic police officer, which felt very rude and unprofessional. She ignored me and continued talking with other staff members. I was quite shocked by this behavior. Overall, the facilities were fine, but the staff attitude seriously affected my experience.

We stayed at My Story Hotel Rossio in Lisbon at the end of July, and unfortunately this was the worst hotel experience we’ve had in Portugal — and honestly, even in general.||We booked the hotel two weeks in advance, only to notice that the price had dropped to half of what we paid just one day before our arrival. When we checked in, we mentioned this to the receptionist, but she was not helpful at all. We then asked to speak with a manager, and after a few minutes someone named Inish came out. She was extremely unkind and unpleasant from the moment she greeted us. Her attitude made us feel like we were inconveniencing her just by asking a simple question.||We fully understand that the hotel may not be able to adjust the price, but there is a professional and respectful way to communicate that — and her behavior was the opposite. After wasting our time, she finally admitted that she wasn’t even the manager and that the actual manager was not there. Had she been honest from the beginning, we wouldn’t have bothered continuing the conversation. This was sadly the only rude interaction we had with anyone during our entire trip to Portugal.||On top of the poor service, the hotel itself was filthy. The toilet seat in our room had a brown stain that looked like feces, which was absolutely unacceptable. The breakfast area was also consistently dirty, with tables left uncleaned, and the breakfast itself was below mediocre. Much of the food was dry and looked like it had been reused from previous mornings.||Overall, this hotel was a huge disappointment. Don’t waste your time or money here — there are plenty of cleaner hotels in Lisbon with far friendlier and more professional staff.

I stayed in the Amor Room for my birthday, and the experience was truly unforgettable. The staff surprised me with cake, wine, and even came to my room to sing “Happy Birthday.” Their kindness and thoughtfulness were beyond anything words can express. I felt genuinely appreciated and celebrated.|The room offered a perfect view of the square, and I enjoyed sitting by the window watching the Christmas market below.|A heartfelt thank you to Nuno, Bruna the soloist, Samuel, and João for making my stay so special. Absolutely a 5-star experience!

The hotel was in an excellent location, just opposite Rossio square and in the middle of lots of shops and restaurants. The staff were all great, especially Diana! She was so kind and friendly. Overall, I had a great stay. The only thing is that the room was quite small for the price paid. The location was the highlight of this hotel!

I have to say, I haven't been this disappointed in a long time. Please note, that the rooms are very small with minimal closet storage but that wasn't an issue for us. Our issue was the room seemed like it hadn't been cleaned and was still be renovated with spackle clearly visible on the walls. It doesn't take much to paint over this. The blackout curtains had multiple holes in it, letting sunlight through the curtain. The room's appearance suggests lack of care and/ or maintenance.||The shower wall was covered in what looked like scuff marks,while shower floor had some kind of tacky material stuck to it, I had to use shower shoes. A basic toiletry such as lotion was not provided,at least not the room we were in. |The room also contained a safe that wasn't securely bolted to the wall. You could literally carry the safe with you,which defeats the purpose of using the safe. Why have one in the room at all? At almost 300 euro per night, we honestly feel conned. Definitely not worth it. ||Positive aspects: exceptional location and staff.||Edited to add:|I'm adjusting my original rating due to the professionalism and accommodating nature of the staff in regards to an alternative room which was much better than original. We were also informed that because of the sustainable material used, the coating used in the bathroom exhibits variations in color and is NOT dirt or scuff marks (though it appears that way and but it still doesn't explain the tacky texture on the floor in the shower of original room). Apparently the safes are not securely bolted in ANY of the My Story brand hotels,though I have no idea why. Still not worth above 200 euros in my opinion.

My friend and I had to stay an extra night in Lisbon at the last minute and we were able to get a room at My Story. The gentleman at the front desk was very helpful and accommodating given our circumstances. The room was very clean and the breakfast was delicious. Can't beat the location either!

Three night stay end of Feb 2024. Excellent location modern room in good condition. Elevator. Helpful staff. Good full breakfast added charge.

The location can not be beat. It is central to the city and surrounded by interesting and beautiful places to walk to. The staff has been very accommodating and helpful. We flew in from Boston in the morning and they were able to get our room ready quickly with little notice of our early arrival. In the time we had to wait, the gentleman at the front desk showed us a map and gave us a rundown on some of the favorite places near by. The rooms are fairly small. However, the space is very well used. The building is historic and the views are really good!! Our standard room was mostly a bed, and the bathroom has room for one, but the finishings were nicely appointed and the shower was larger than most. We were very comfortable here. The complimentary breakfast was perhaps our favorite part. They have everything you'd expect from a European breakfast and also some hot eggs, beacon, and lots of coffee! Again, smaller space for it, but the space was well used and is comfortable. When we come back to Lisbon, we will be coming back to My Story Rossio!

A wonderful experience at the Rossio. Staff is professional, friendly and helpful. A special thank you to Danalia. She provided exceptional service and suggestions. The hotel is on the square and is a perfect location. The breakfast was delicious. I highly recommend the My Story Rossio.

The location of this hotel is ideal and tough to beat. Unfortunately the rest of our experience was less than exceptional. Check-In We flew in on an overnight flight from Boston and landed at 6 AM. We knew that our check-in wasn't until 2 PM but thought we would give it a shot and see if the room was available. It wasn't (which was understandable) but the rudeness with which the staff handled the situation was disappointing. The staff couldn't give us a clear idea of when the room would be available and seemed incredibly annoyed when we would check back in and ask. At one point, they even laughed at my boyfriend and I as we sat and waited in the two-seat lobby. They held onto our luggage which was appreciated but did nothing to help otherwise. Instead of trying to make an uncomfortable situation better, they preferred to criticize us for not knowing better. Note to future customers - if you are going to land earlier than 2 PM, plan your day out and figure out what you're going to do while waiting for your room. Your room will not be ready until the afternoon. Housekeeping On the second day of our stay, we were up and out of the room by 8 AM. We explored the city and wanted to come back at 3:30 PM to rest before going back out for the evening. When we returned at 3:30 PM the room had not been cleaned and we weren't sure if they were going to come at all or if they would come while we were in the room. When we called down to the front desk they said we should have told them we wanted the room cleaned. The onus should not be on the guest to remind the hotel to clean the room. Room Size The Standard Room is tiny and can barely fit two adults. We understand that it is a historic building but we couldn't both be standing at the same time and the bathroom didn't have a fan. It met our needs as we spent most of the time exploring but if you're looking for a comfortable room this definitely isn't it. Overall, it provided a roof during our stay but we definitely won't be back.