Adri P.
Yelp
I held off on reviewing Nagle's after my first time visiting last year. I waited nearly half an hour for a small, stale bagel with a smear. I said I'd give them another try (people have off days ya know), so I did recently.
I placed an order for pickup. Lox on an egg bagel with tofu cream cheese. The app said my order would be ready in 15, I gave it 20. Arrived and waited another 10-15. There were others waiting too who were all frustrated. One family was there with their hungry kids, and they were still waiting when I left. To quote one of the babies who was screaming about his bagel when I walked out: "I hate them!"
I honestly wasn't too bothered by the wait, myself. They had just two people working, it was a Saturday morning, things happen. But I do think after some years of being in business, they should consider a different approach to not only avoid disgruntled customers, but to also help their team members not be so stressed.
Moving on to the bagel. Oof! This was the driest bagel that I've ever had in my life. That's not an exaggeration. I sent the attached picture to a friend without saying anything and their response was "the bagel looks dry." There was plenty of smoked salmon, maybe 4 capers, a tiny slice of tomato, and few massive chunks of red onion, and not nearly enough cream cheese. I couldn't even finish it.
Also, there were a lot of flies inside. I know flies are impossible to fully control, especially with a door open, but there were one too many for my liking.