Charnetta P.
Yelp
So, This place use to be called Black Label Nail. They changed their name to Nails Spa and Beyond.. I do not know what happened with that. When they were Black Label Nail Salon, it was much better. There was another woman at the desk. Now there is someone named Ellen and she has an attitude, not really customer service oriented. So Nails Spa and Beyond has a card where they mark it everytime you come and after your 10th time you get a free pedicure. The catch with this card is in order for them to mark it, you HAVE TO PAY CASH! Have you ever heard of something so idiotic? I have not! A lot of people are not walking around with cash. Whether I pay by credit card or cash, they should still mark the card! That was a turn off to me. It doesn't even make sense. That's not good business practice. I felt like I was being ripped off when it came to this card. Pay by Cash Only to get your card stamped... Ridiculous!
Now onto the service that I received....So I was there on August 11, 2023. I went for a pedicure and a manicure. The person who did my pedicure and manicure was Norma. She wasn't too friendly and she was just average. I gave her a tip but in hindsight she didn't do anything special. She acted very non-chalant, non-caring and the place is expensive and the service was not worth it! I will not be returning. There was someone there named Cecilia the last time I went there in June. She was really good. I asked Ellen where was Cecilia. Attitude and snappy Ellen didn't even know who I was talking about! I will not be going back to this place and I suggest that you look for another nail salon with better service, more customer service oriented and has a pleasant aura. Go somewhere else! Nails Spa and Beyond...ehhh! Not good.