Caitlin E.
Yelp
Super bummed to write this review, but after two disappointing experiences, and submitting my feedback directly to the business with no response, I wanted to share my experience.
The last two times I went, I brought friends who were both new moms for a catch-up and pampering session for them. The first time was for a manicure, second time for a pedicure. I do like their online booking system and that you can book services together and they do a good job of seating you together. However, as several other reviewers have mentioned, the service is rushed and not even close to the length of time they advertise. For the high price, they shouldn't be rushing you and should at least give you close to the time advertised on their website/booking system. It feels like they are just trying to finish getting your nails done as quickly as possible and not concerned about the rest of the experience.
The first time (manicure) we did a saloon mani, which is advertised as 35 minutes on their website. It took 25 minutes (note that they have multiple clocks up on the wall that you are facing, so I definitely noticed!) I thought maybe they were running behind for some other appointments, but after my nail tech was done I noticed she was hanging out towards the back of the salon with other techs (not servicing someone else), so I felt like it was cut short for no reason. But I thought it was maybe a one off bad experience.
A few months later I tried again and went back with a different friend for a pedicure. I took note of when we sat down--the gel saloon pedi is advertised as 50 minutes, but I was done in 35. The massage, which is my favorite part of a pedicure (duh!) was so so short, like literally 1 minute per leg and not very good (just light rubbing basically, no real effort to massage). Given that the service was overall 15 minutes short, I would have really liked a longer massage at least. It was so disappointing. They don't have massage chairs for the pedicures either, as most other places do. The nail tech did a good job shaping and painting my toes but that's sort of the bare minimum you expect for a pedicure. This time the nail tech did immediately move to another client, so I suspect the service was cut short because they were busy and she was trying to get to the next person.
I never tip less than 20%, so with tip I paid $70 for a 35 minute pedicure. Wayyy too expensive for the level of service we received. Especially because I was taking my new mom friends for pampering, I felt so disappointed for them that the experience was rushed and not relaxing. The front desk did not ask how everything was, so I didn't provide feedback there. But I did get an email afterwards asking "tell us how we did," so I clicked through and provided this feedback, because I always want to give businesses the chance to receive feedback privately and reach out. It has now been over a month and I never heard anything back. Super disappointed. I wouldn't recommend if you are looking for a nice pampered experience to match the price.