Najd Boutique Hotel - Souq Waqif Boutique Hotels by Tivoli

Bad experience for unorganised staff that almost fighting with each other's infront of customers. Order took a long time till delivery and each staff member moving the delay cause to another person. Regardless of the nice look for food, taste is normal, and soup arrives almost cold. Price compared to what experienced not compatible. The table inside the restaurant is clean . From personal experience: not recommended

I am writing to express my deep dissatisfaction with my recent stay at Najd Hotel which is part of Tivoli Souq Waqif boutique Hotels group. The experience I encountered was far below the standards expected from such an established hospitality group, and I have to address several significant issues I faced. I made an online reservation, carefully selecting and confirming my rooms. However, upon arrival at Najd Hotel for check-in at 3 PM, only two rooms were visible in their system. This forced me to wait until 5 PM to receive the additional rooms I had already reserved and expected to be ready. The check-in process itself was chaotic. Despite staying at Najd Hotel, I was required to check in at Al Merqab Hotel, located opposite to Najd Hotel. Additionally, breakfast arrangements added to the frustration, as it was served at yet another hotel, Al Jassra, which is a 10-minute shuttle ride away. My family and I had to wait more than 15 minutes for the to arrive, only to be informed upon arrival that my booking did not include breakfast. I then had to go back to Al Merqab Hotel to clarify this, where I was told that breakfast was indeed included and was apologized to for the “miscommunication and they claimed that the system wasn't working .” However, the delays with the shuttle continued, further impacting my stay. Furthermore, the room service was extremely inefficient. They rarely answered calls, and when they did, their response times were unreasonably delayed. For such a reputable establishment, this level of service is simply unacceptable. While I do appreciate the effort by a few staff members, including one of the managers , who tried to assist when they noticed my frustration and they apologized for inconvenience, but this assistance came only after an extended period of unacceptable service. By that time, my experience was already impacted, leaving me quite upset. In summary, my stay was affected by inadequate communication, long waiting times, and poor coordination among the facilities. I would not recommend these hotels to others based on this experience, and I hope this feedback encourages immediate improvements in service and organization.

Great location. Great staff. My only issue was the bed was too soft for me. Otherwise everything was excellent. It's right next to the metro station. Even though it's in Souq Wafiq it was not loud since it's in the quieter area. Will definitely stay here again.

The Najd is art of the Souq Waqif hotel group, and as such you benefit from having access to facilities in other hotels. Sadly we did not have enough time to make use of all of that. Our room was wonderfully spacious and well appointed despite being one of the most economical options. This means we had access to the pool in the hotel opposite - literally across the pathway. Breakfast served at another hotel - there is an on demand golf buggy to take you ("bags) between any of the hotels at any time of day or night. The breakfast was superb. All the staff were also without exception really friendly and always ever so helpful. The location is of course excellent. Would not hesitate to book with this group if here again.

Right in the Souq Waqif. Nicely furnished rooms and common space. Great shower. Quality helpful staff.

A beautiful room (junior suite), friendly and competent staff throughout - exceptional service, I thought - fantastic location, good breakfast, and a nice swimming pool. I am glad I chose this boutique hotel and location over the various hotel chains near the business district.

Chose to stay at this hotel based on my previous experience with this boutique hotel chain. And this time around it didn’t let me down and in fact it was beyond my expectations. Despite the room size is smaller than that of Hotel Najada, but it apparently to be a newer hotel and every thing in the room is updated. Service is another thing worth positive feedback, felt like being in a family with every staff there willing to help even with smallest things such as help carrying my groceries to the room. In short this is the hotel to stay if you visit Doha and it’s the choice you’ll never regret.

If I could give this hotel seven stars then I would without hesitation. Such an amazing place with intricate detail in the rooms. We stayed in the Executive Suite of the Najd Botique Hotel and were blown away by the attention to detail and authenticity of the architectural history. The staff also went above and beyond for us, especially Ibrahim at the check-in, Ansar the porter and Ashraf who took care of our car. This is a stay that we will most definitely repeat!