theloquaciousllama
Google
This holiday was amazing. The hotel itself is beautifully designed, well maintained and clean. The food was fantastic (particularly breakfasts in the panoramic breakfast room with a live string musician), and the situation very good (being nearby several small towns/ villages and not too far from the airport). Turn down service for a summer holiday was nice. However, what made this place particularly stand out to us was the staff. Without exception they were welcoming, friendly, helpful and went above and beyond to make us welcome in a way that felt they were genuinely happy to do so/ we were not just another faceless paying guest. The Guest Relations/ Concierge team (in particular Sofia, Alla and Chrysa) were absolutely amazing and helped us with restaurant recommendations and reservations and taxis. They were really responsive via a dedicated WhatsApp chat too. Overall a lovely hotel, operated by fantastic staff from top to bottom who individually, and together, make the hotel the success it is. We are already considering booking for next year!